Operations Service Manager (Essex)

NHS; Buckhurst Hill; On-site; GBP 41,000 - 47,000; Full time

Job summary

A leading healthcare organization in Buckhurst Hill is seeking an Operations Service Manager to lead the Treatment Centre Operations team. This role involves optimizing resources and managing operational goals to ensure high-quality service delivery. Candidates should possess strong leadership skills and ideally have experience in a healthcare setting. The position offers a salary range of £41,275.16 to £46,434.55 per year depending on experience.

Qualifications

• Experience in a Healthcare setting or with the Care Quality Commission is desirable.
• Ability to inspire and drive motivated teams.
• Sound business decision-making skills.

Responsibilities

• Lead the Treatment Centre Operations team to deliver exceptional outcomes.
• Optimize resources including staff, consumables, and equipment.
• Work closely with cross-functional teams for high-quality service delivery.

Skills

Leadership

Collaboration

Client-focused service

Effective communication

Business decision-making

Job description

TO APPLY FOR THIS ROLE, REFER TO THE FOLLOWING LINK; PLEASE NOTE YOUR APPLICATION WILL NOT BE CONSIDERED IF NOT APPLYING THROUGH THE ABOVE LINK

Main duties of the job

Reporting directly to the Regional General Manager, the Operations Service Manager will lead the Treatment Centre Operations team in delivering exceptional outcomes aligned with our organisational priorities. In this pivotal role, you will provide strong leadership and effective management to ensure operational goals support our broader mission.

You will foster a culture centred on safety, outstanding client experience, and sustainability within the treatment centre. A key part of your role will be optimising resources including staff, consumables, equipment, and facilities to ensure efficient and effective service delivery.

Collaboration will be essential, as you’ll work closely with fellow Operations Service Managers and cross-functional teams to drive organisational success and maintain consistent, high-quality service. Occasional travel to nearby Community Treatment Centres will be required to deepen your understanding of the role and its operational context.

To excel in this role, you must possess the following essential skills:

• Exemplifying desired behaviours through role modelling
• Collaborating effectively with others
• Inspiring and driving a motivated and productive team
• Making sound business decisions
• Providing a client-focused service that exceeds expectations
• Communicating key concepts, priorities, and challenges effectively throughout the organisation
• Experience of working in a Healthcare setting or with the Care Quality Commission is desirable

About us

At MSI UK, we know that our most valuable asset is our people, and our success depends on our ability to do things well and enjoy what we do, as we provide the best possible care and support to our clients.

Being one of the worlds leading providers of sexual and reproductive healthcare, we have a simple vision: to empower clients to make the reproductive choices that are right for them. Only when choice is a reality for each of us, can we create a better, more equal world for everyone.

Our client-centred care philosophy means respecting our clients as active partners in their own service, caring about who our clients are, their experiences, and how they feel before, during and after they access care with us.

We’re proud to be a disability confident level two equal opportunities employer and give equal consideration to all qualified applicants without regard to race, ethnicity, religion, gender, gender identity / expression, sexual orientation, national origin, disability, or age.

MSI UK is committed to safeguarding: promoting the welfare and safety of everyone involved in the delivery or receipt of sexual and reproductive health services, especially children, young people and vulnerable adults.

Job responsibilities

For more information about the role, please view the job description: https://www.msichoices.org.uk/wp-content/uploads/2022/06/Job-Description-Operations-Service-Manager.pdf

Person Specification

Experience

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£41,275.16 to £46,434.55 a year dependant on experience