Operations & Quality Manager

Trust Hire; City Of London; On-site; GBP 70,000 - 75,000; Full time

Job summary

A leading social care organization is seeking an Operations & Quality Manager to oversee operations and improve quality standards. The ideal candidate will have strong leadership credentials and experience in social care management. This position offers the opportunity to influence care quality and support staff development in a dynamic environment.

Qualifications

• Track record in social care management.
• Outstanding written and verbal communication skills.
• Thorough knowledge of regulatory requirements and best practices.

Responsibilities

• Oversee day-to-day operations in social care.
• Lead quality assurance audits and support teams.
• Mentor and coach managers for skill development.

Skills

Leadership

Communication skills

Knowledge of regulatory requirements

Motivational skills

Organizational skills

Job description

Role: Operations & Quality Manager - Social Care

Location: Upminister

Salary: £70,000 - 75,000

Contract: Fill time/ Permanent

Are you ready to champion high standards and drive quality improvement in social care? This is your opportunity to make an impact supporting both care teams and leadership, overseeing operations and raising the bar for compliance, quality and staff support.

Responsibilities

• Oversee day-to-day operations, fostering a culture of safe, effective, and compassionate care.
• Lead quality assurance audits, supporting teams to identify areas of good practice and pinpoint improvements.
• Liaise weekly with managers, residents, relatives, and staff, ensuring open lines of communication.
• Mentor and coach managers, build their skills, supervise, and support training needs.
• Monitor staff supervisions, appraisals, turnover, development, and ensure robust compliance with regulatory standards.
• Respond promptly to statutory communications, working closely with senior leadership to ensure timely, well-documented responses.
• Operate an open-door policy, championing transparency, and collaboration.

About You

• Strong leadership credentials and a track record in social care management.
• Outstanding written and verbal communication skills.
• Thorough knowledge of regulatory requirements and best practice in care settings.
• Natural motivator able to coach, mentor and inspire your teams to continually improve standards.
• Organized, efficient, and able to keep documentation accurate and up to date.

Why Join Us

Here, you'll influence not just how things are done, but how people feel about their work. Make a difference, support quality outcomes, and help shape the future of care.