Operations Performance Manager

Thames Water; England; On-site; GBP 35,000 - 42,000; Full time

Job summary

A leading water management firm in the UK is seeking an Operations Performance Manager to oversee Sewage Treatment Works. This role involves managing a team, ensuring compliance with regulations, and improving performance standards. A competitive salary of up to £42,000 per annum is offered along with extensive benefits. If you are a skilled leader ready to make a difference, we invite you to apply.

Benefits

Competitive salary

26 days holiday, increasing with service

Health and wellbeing services

GymPass access

Generous maternity and paternity leave

Qualifications

• Experience managing an operational team effectively.
• Skill in leading a Health & Safety culture.
• Strong communication and interpersonal skills.

Responsibilities

• Lead Health and Safety culture within the team.
• Manage compliance of Sewage Treatment Works.
• Drive team performance and manage budgets.

Skills

Leadership and team management

Health and Safety compliance

Excellent communication

Data analysis in Microsoft Office

Education

IOSH or equivalent qualification

Job description

Overview

We have a great opportunity to join Thames Water as an Operations Performance Manager, to work across the Swindon area and surrounding region. You will assist with the day-to-day running of up to 15 Sewage Treatment Works and manage a small multi-skilled team of up to 12 technicians. This is a 6-month contract. You will operate from the main site at Swindon, STW, and will visit other sites; a driving licence is essential as you will travel throughout the week. A van is provided. The role is 36 hours per week, Monday to Friday, with participation in an out-of-hours rota for escalations and advice, as Thames Water operates 24 hours a day. You will join the Thames Valley South Operations Team in Wastewater, offering a strong opportunity to establish a career in frontline operations.

Note: If this is you, we invite you to apply and explore this opportunity with Thames Water.

What will you be doing as an Operations Performance Manager?

• Health and Safety – Lead the Health & Safety culture of the team, driving a environment where good practices are standard and total compliance is adhered to.
• Process Management – Manage site compliance of Sewage Treatment Works, ensuring plant availability and reliability to meet quality targets set by the regulator.
• Performance Management – Drive the team to achieve optimal performance in work management and develop the team with new skills and Health & Safety awareness.
• Financial Management – Own and manage the budgetary and financial activities of the team and drive efficiencies in the operational budget.
• Customer & Stakeholder Management – Ensure an exceptional service to customers with proactive early interventions as required.

Essential criteria

We are seeking an experienced people manager who can make a difference and has:

• Experience of successfully managing an operational team with strong leadership, coaching, motivation and engagement abilities; capable of connecting and collaborating within the team and across the organisation.
• Experience in leading and enforcing a Health & Safety culture with full compliance as a norm.
• Ideally IOSH or equivalent qualification.
• Excellent communication and interpersonal skills with the ability to listen, provide feedback, and articulate a clear business vision in a fast-paced environment.
• Proven track record of raising standards within a team.
• Computer literacy with ability to analyse data in Microsoft Excel/Word/PowerPoint.

What’s in it for you?

• Competitive salary up to £42,000 per annum, depending on skills and experience.
• 26 days holiday per year, increasing to 30 with length of service, plus bank holidays.
• GymPass and access to well-being apps for you and up to three family members; discounted plans nationwide.
• WeCare health and wellbeing services, including up to 10 specialist counselling sessions, 24/7 virtual GP, get fit programmes and access to a nutritionist.
• Benefits on Tap – discounts, cashback and instant vouchers.
• Generous paternity leave, including 4 weeks paid and an optional 2 weeks unpaid.
• Enhanced maternity leave, 26 weeks full pay and 13 weeks half pay.
• Ongoing performance development reviews to support growth and development.

About Thames Water

We’re the UK’s largest water and wastewater company, serving more than 16 million customers. We aim to build a better future for our customers, communities, people, and the planet. We are committed to being a diverse and inclusive workplace and welcome applications from everyone. If you need adjustments during the recruitment process, please let us know.

Additional information

If a crisis occurs, you may be asked to support customers as part of Team Thames; full training will be provided. Disclaimer: due to high application volumes, the advert may close earlier than the stated date, so apply promptly.