Operations Manager, Time and Attendance

Boots UK; Nottingham; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading retail company in Nottingham is looking for a Time and Attendance Operations Manager to lead and optimize the MyTime system. Responsibilities include managing system operations, stakeholder engagement, and governance compliance. The ideal candidate has strong operational experience, communication skills, and the ability to drive process improvements. This role offers competitive benefits including employee discounts and flexible schemes.

Benefits

Generous employee discounts

Enhanced maternity/paternity/adoption leave pay

Flexible benefits scheme

Qualifications

• Strong operational and systems management experience, ideally within workforce management or HR systems.
• Ability to balance day-to-day delivery and long-term improvement.
• Stakeholder management skills, with the ability to influence and build trust.

Responsibilities

• Oversee the day-to-day running of the MyTime system, ensuring accuracy and compliance.
• Act as the first point of contact for system issues and ensure timely resolution.
• Build strong relationships with leaders and support teams to ensure alignment.

Skills

Operational and systems management experience

Strong communication skills

Stakeholder management skills

Highly organised with attention to detail

Proactive and forward-thinking

Job description

Overview

The Time and Attendance Operations Manager is responsible for leading the day-to-day management and optimisation of the MyTime system, ensuring it is reliable, efficient, and fit for purpose for all colleagues. They act as the operational owner of the system, overseeing daily processes, supporting users, and managing new developments. The role reports to the Head of Deployment. The Time and Attendance Operations Manager is part of Core Operations within Central Operations. System Management & Operations

Responsibilities

• Oversee the day-to-day running of the MyTime system, ensuring accuracy, compliance, and consistency
• Act as the first point of contact for system issues, escalating where necessary and ensuring timely resolution
• Ensure system updates and changes are tested, communicated, and embedded effectively
• Development & Continuous Improvement
  • Manage and deliver ad hoc system developments and enhancements, working with technical teams and stakeholders
  • Identify new opportunities and innovations within MyTime to simplify processes and improve colleagues' experience
  • Partner with business functions to align system capabilities with future needs and priorities
• Stakeholder Engagement & Communication
  • Build strong relationships with leaders, and support teams to ensure MyTime meets business needs
  • Gather and analyse feedback to drive improvements and address pain points
  • Inspire and coach teams through agile leadership, setting clear goals to achieve a culture of success and recognition
• Governance & Compliance
  • Ensure MyTime is compliant with company policies, data protection standards, and legislative requirements
  • Maintain accurate records of system changes, developments, and decisions

Qualifications

• Strong operational and systems management experience, ideally within workforce management or HR systems
• Ability to balance day-to-day delivery and long-term improvement
• Strong communication skills, able to translate technical detail into clear colleague-focused messages
• Stakeholder management skills, with the ability to influence and build trust across different teams
• Highly organised with attention to detail and the ability to manage multiple priorities
• Forward-thinking and proactive, with a focus on innovation and colleague experience
• It would be great if you also had:
• Previous Stores experience
• Knowledge of the MyTime system
• Previous leadership experience

Benefits

• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme including option to buy additional holiday, discounted gym membership, life assurance, activity passes and much more
• Access to free, 24/7 counselling and support through TELUS Health, our Employee Assistance Programme
• We have a great range of benefits in addition to the above that offer flexibility to suit you - find out more at boots.jobs/rewards. Exclusions may apply, eligible roles only

Please note, any salary estimates given on third-party sites are not provided or endorsed by Boots and may not be accurate.

Equality and Inclusion

At Boots, we foster a working environment where consideration and inclusivity help everyone to be themselves and reach their full potential. We are proud to be an equal opportunity employer, passionate about embracing the diversity of our colleagues and providing a positive and inclusive working environment for all. As the heart of everything we do at Boots, with you, we change for the better.