Operations Manager - Technology

ONNEC Group; Manchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading independent technology partner in Manchester is seeking an Operations Manager who will oversee project delivery and ensure financial performance. The ideal candidate has extensive experience in managing telecommunications infrastructure projects and a solid understanding of project management methodologies. The role requires a confident communicator with proven leadership skills to develop and motivate multi-skilled teams. Benefits include a supportive working environment committed to diversity and inclusion.

Benefits

Supportive working environment

Commitment to diversity and inclusion

Qualifications

• Experience overseeing project implementations and managing development.
• Hands-on experience in a management-level role delivering IT projects.
• Solid knowledge of project management methodologies.

Responsibilities

• Manage strategic aspects of projects and mitigate risks.
• Oversee Project Managers and Site Managers working on projects.
• Ensure all client requests are handled professionally and timely.

Skills

Project management

Telecommunications Infrastructure

Interpersonal skills

Leadership

Communication

Education

Relevant certifications such as CTPM, ECS, SMSTS

Tools

PRINCE2

OGC project/programme processes

Job description

Reporting to the Projects Director, the Operations Manager will consistently deliver in line with department targets for the Project Delivery business area with direct responsibility for implementation, delivery, support and financial performance for their projects. With an established management team reporting to them, the Operations Manager will need to maintain and develop the project delivery business area and ensure effective and efficient delivery of all projects. The Operations Manager will work closely with the Projects Director to recruit new talent alongside the development and retention strategy for current employees.

Responsibilities

• Manages the strategic aspects of projects and mitigates any risk.
• Oversees Project Managers and Site Managers working on projects.
• Ensures engagement reviews and quality assurance procedures take place.
• Ensures that the company safety and quality record is upheld.
• Develops, implements, and maintains sound business practices.
• Ensures that sufficient resources are available to deliver customer requirements within the required timescales.
• Ensures that all client requests are dealt with by the Project Delivery team in a professional and timely fashion.
• Produces accurate management information (e.g., Financial, Contract Programming).
• Ensures projects meet or exceed budgeted financial objectives, including revenue and margin.
• Develops and meets revenue and other financial goals for practice.
• Manages the negotiation of contract pricing when necessary.
• Provides leadership, guidance and assistance in all aspects of the sales cycle.
• Grows long‑term relationships with clients.
• Effectively communicates relevant practice information to superiors.
• Handles difficult personnel situations directly, using appropriate discretion, HR advice, and respect for the individual.
• Appraises and develops staff.
• Take responsibility for various special projects from time to time.
• Evaluates and redesigns project offerings.

Qualifications

• Proven experience overseeing multiple project implementations and managing development and delivery, with strong interpersonal skills and the ability to work within the business at all levels.
• Extensive hands‑on experience in a management‑level role delivering Telecommunications Infrastructure Cabling, ICT and/or Security projects.
• Strong experience in project planning and delivery within an IT or technology environment.
• Solid knowledge of project management methodologies, including PRINCE2 and OGC project/programme processes.
• Strong understanding of project contracts, scope, deliverables and formal sub‑contract management.
• Demonstrated ability to manage multiple sites, design activities and production teams simultaneously.
• Proven capability to lead, motivate and develop multi‑skilled project teams.
• Clear and confident communicator, with the ability to produce and deliver client presentations.
• Ability to lead pre‑sales activities and rapidly absorb new services and applications.
• Relevant certifications such as CTPM, ECS, SMSTS.

Preferred

• Significant experience delivering Electronic Security projects.
• Broad experience in Enterprise Networking deployments (WAN, LAN, Server, Desktop, WLAN).
• Experience producing financial and operational reports for senior leadership.
• Additional certifications such as PRINCE2, BICSI, ITIL Foundation, MSP.

ONNEC Group are a leading independent technology partner and global integrator, with over 30 years experience, and a 800+ team of global experts, specialising in providing end‑to‑end connectivity solutions that propel organisations everywhere.

From structured cabling to managed services, our end‑to‑end services give infrastructure that can be completely relied on. Design. Build. Deploy. Optimise. We offer a complete solution for business connectivity. We are a rapidly growing organisation and finding and retaining the highest calibre of people is fundamental to us for the success of our business; we work hard to create a challenging, supportive and satisfying working environment for all our employees. ONNEC has successfully achieved the Investors in Diversity Foundational Award for our commitment to equality, diversity and inclusion in the workplace.