Operations Manager - NEPTS

PSR Solutions; Birmingham; On-site; GBP 55,000 - 65,000; Full time

Job summary

A well-known healthcare group in Birmingham is seeking an experienced Operations Manager for their Non-Emergency Patient Transport Services (NEPTS). The Operations Manager will lead daily operations, ensure compliance, and maintain high standards of service delivery. Applicants should have a strong leadership background and experience in healthcare operations, fostering partnerships with NHS stakeholders while optimizing resources. This position offers a competitive salary and bonuses.

Qualifications

• Experience in managing operations within healthcare or patient transport services.
• Strong understanding of compliance and governance standards.
• Proficiency in resource management and optimization.

Responsibilities

• Lead and manage daily operations of NEPTS services.
• Ensure compliance with CQC and health & safety standards.
• Maintain relationships with NHS partners and stakeholders.
• Monitor performance against KPIs and drive improvements.

Skills

Leadership

Operational management

Resource optimization

Compliance management

Job description

Operations Manager - Non-Emergency Patient Transport Services (NEPTS)

Location : Birmingham

Salary : up to £65K per Annum + Bonuses

PSR Solutions are delighted to be partnering with a well-known and established Healthcare Group, committed to delivering safe, reliable, and compassionate care to patients across the region. They are now seeking an experienced and proactive Operations Manager - Non-Emergency Patient Transport Services (NEPTS) to oversee the effective daily running of their service and support continued growth.

Role Overview

As Operations Manager, you will be responsible for ensuring the seamless coordination of all patient transport activities. You will provide strong leadership to operational teams, maintain service excellence, optimise resources, and uphold the highest standards of compliance, risk assessments and patient care.

Key Responsibilities

• Lead and manage daily operations, ensuring efficient scheduling, dispatch, and delivery of NEPTS services
• Provide clear leadership to control, fleet, and operational staff, fostering a culture of professionalism and accountability
• Maintain strong relationships with NHS partners, commissioners, and stakeholders to support high-quality service delivery
• Monitor performance against KPIs, implement improvements, and drive operational efficiency
• Ensure full compliance with CQC, governance, safeguarding, and health & safety requirements
• Manage resources, including work…