Operations Manager (Mental Health) - Registered Services

Birmingham Mind; Birmingham; On-site; GBP 40,000 - 50,000; Full time

Job summary

A leading mental health charity in Birmingham is seeking an Operations Manager to oversee recovery-based services and support a dedicated team. The role involves line management of service managers, ensuring compliance with strategic goals, and fostering an inclusive culture reflective of the community. Candidates should have substantial experience in CQC regulated services, knowledge of relevant mental health legislation, and a commitment to the Recovery model. Benefits include a competitive pension scheme, healthcare cover, and professional development opportunities.

Benefits

Attractive defined contribution pension scheme

Affordable healthcare cover

Employee Assistance Programme

Cycle to work scheme

Comprehensive training programme

Qualifications

• Experience of working in a CQC regulated service.
• Good working knowledge of relevant mental health and housing legislation.
• Knowledge of and commitment to the Recovery model of mental health support.

Responsibilities

• Work with Operations team to deliver the operations development plan.
• Line manage service managers and support team members.
• Ensure services align with Birmingham Mind’s vision and values.

Skills

Experience in CQC regulated service

Knowledge of mental health and housing legislation

Commitment to Recovery model

Knowledge of safeguarding

Data protection good practices

Job description

Founded in 1962, our organisation is a registered charity and company limited by guarantee, affiliated with Mind. Our board of trustees ensures we meet our charitable aims, supported by a dedicated team of well‑trained staff.

Birmingham Mind is extremely proud to have a diverse workforce that is reflective of the communities that we work with.

We provide individualised, person‑centred services that help people lead fulfilling lives and reach their full potential. Known for our high‑quality support, we play a key role in Birmingham’s mental health system and collaborate with local organisations to challenge the stigma surrounding mental distress.

Operations Manager – Registered Services

Line managed by the Deputy Director of Operations, this role is strategically important to our delivery of recovery‑based services within Birmingham’s mental health system.

Key Responsibilities

• Work with the Director of Operations, Deputy Director of Operations, and other Operations Managers to co‑create and deliver the operations development plan
• Line manage the service managers responsible for each area and support other team members as appropriate
• Ensure services are delivered in line with Birmingham Mind’s strategic vision and values
• Ensure that the service(s) is being delivered in line with commissioning requirements, service user wishes and in line with local and national policy and best practice
• Experience of working in a CQC regulated service
• Good working knowledge of relevant mental health and housing legislation and how it applies to service delivery
• Knowledge of and commitment to the Recovery model of mental health support
• Experience of mental ill health, either personally or professionally
• Good working knowledge of safeguarding and able to deal effectively with safeguarding issues
• Familiar with good practice in data protection and able to support managers and staff to comply with any requirements

Staff Benefits

• Attractive defined contribution pension scheme
• PayCare which offers employees affordable cover for a range of healthcare treatments
• Employee Assistance Programme which includes free counselling
• Cycle to work scheme
• Comprehensive training programme