Operations Manager - Marketplace

Gett; Greater London; Hybrid; GBP 40,000 - 50,000; Full time

Job summary

A leading mobility app company in London seeks an Operations Manager to enhance the black taxi market. This critical role involves liaising with diverse teams to resolve customer pain points while ensuring driver acquisition and engagement. Applicants should have 2-4 years in operations or analytics with strong communication and problem-solving skills. This is a hybrid role, requiring 3 days in the office, offering a competitive salary of £40,000-£50,000.

Qualifications

• 2–4 years of experience in operations, analytics, or a related function.
• Excellent communication skills to manage diverse stakeholders.
• A proactive and hands-on mindset.

Responsibilities

• Work with other teams to resolve customer pain points.
• Understand the London black taxi market and customer behavior.
• Design strategies for driver acquisition and retention.
• Lead local operational projects and collaborate with teams.
• Develop documentation and standard operating procedures.

Skills

Operations

Problem-solving skills

Excellent communication skills

Attention to detail

Analytical skills

Job description

Operations Manager - Marketplace

• Operations
• London, UK
• Intermediate
• Full-time
• ID: OPSMGER

Description

Operations Manager

Salary: £40,000-£50,000

Hybrid: 3 days a week in the office (Holborn)

We are Gett, London’s Black Taxi App. Marrying the tradition of black cabs with cutting edge technology, Gett offers reliable taxi rides from dependable drivers. Based in the UK and Israel, we’ve been helping riders ”Gett” where they need since 2010.

This role sits within the Marketplace team, the heart of our UK operations, responsible for making sure we have the right supply (drivers) to satisfy our demand (passengers).

Job Summary

As part of our operations team, you’ll be responsible for supporting millions of journeys a year. The Operations Specialist plays a critical role in understanding the needs of our passengers and drivers, solving problems, leading projects and coming up with new ideas to provide what they need.

You’ll become an expert in how London moves, our community of iconic black taxi drivers and how to run a popular mobility app. You’ll draw insights from data and customer feedback, working closely with various teams across the business to deliver impactful solutions. The ideal candidate is action-oriented and proactive, ready to work independently and alongside the director of B2C Growth.

Roles & Responsibilities

• Work with other teams to resolve customer pain points
• Develop a deep understanding of the London black taxi market, including infrastructure, customer behavior and competitive dynamics
• Propose user and driver incentives to incentivize growth and enhance overall user/driver experience
• Partner with supply teams to design and execute strategies for driver acquisition, activation, engagement, and retention. Matching supply to demand (solving)
• Lead local operational projects end-to-end and collaborate with cross-functional teams such as Product, Marketing, Finance, and Customer Support
• Develop clear documentation, guidelines, and standard operating procedures to support consistent and scalable operations

Required Qualifications

• 2–4 years of experience in operations, analytics, or a related function
• Excellent communication skills to manage diverse stakeholders with the ability to work collaboratively across teams
• A proactive and hands on mindset with strong problem-solving skills and attention to detail

Preferred Qualifications

• Experience in marketplace, on-demand, logistics, mobility, or tech environments
• Familiarity with, supply-demand dynamics, or performance forecasting
• Experience working with cross-functional stakeholders

Interview Process:

1. Talent Screen - (30 mins Video) Joe, Senior People & Talent Development Partner will be asking around your experience and motivations🧡
2. Hiring Manager Interview - (1 hour on site) Emma, Director B2C Growth will be diving deeper into your experience, you will also have the chance to ask questions!
3. Final Interview - (1 hour Video) Here you will meet Patrick- Senior Director UK Marketplace