Operations Manager

BCT Resourcing; Greater London; Hybrid; GBP 40,000 - 55,000; Full time

Job summary

A dynamic management firm is looking for an Operations Manager to oversee budget monitoring and staff deployment in a London-based role. This hybrid position involves managing staff, ensuring customer satisfaction, and reporting to the Board. The ideal candidate will have strong operations experience and excellent communication abilities. A collaborative management style is essential, along with proficiency in Excel, Word, Outlook, and Access. Competitive salary ranges from £40,000 to £55,000 annually.

Qualifications

• Strong background and work experience in Operations.
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access.
• Excellent communication skills both verbal and written.
• Demonstrated leadership and vision in managing staff groups.
• Excellent interpersonal skills and a collaborative management style.
• Persuasive with details and facts.
• High comfort level working in a diverse environment.

Responsibilities

• Monitor sales and expenditure and ensure that agreed budgets are achieved.
• Ensure all operating and service standards are maintained.
• Allocate and deploy staff to cover all areas adequately.
• Ensure that all staff are fully trained and competent in their roles.
• Oversee customer service departments to meet customer satisfaction goals.
• Prepare, revise and submit reports and budgets.
• Communicate information to departments for management.
• Develop individual program budgets.
• Manage payroll and employee benefits.
• Disburse checks for agency expenses.
• Meet regularly with the Executive Director around fiscal planning.
• Supervise and coach office manager weekly.

Skills

Operations Management

Excellent communication skills

Leadership

Interpersonal skills

Excel

Word

Outlook

Access

Collaboration

Job description

Title: Operations Manager

Location: London / Hybrid

Salary: £40,000 - £55,000 per annum

Working with the management team, the position also contributes to the development and implementation of organisational strategies, policies and practices. This position will also interact with the Board of Directors.

Responsibilities

• Monitor sales and expenditure within area and ensure that agreed budgets and targets are achieved.
• Ensure that all operating and service standards are achieved and maintained.
• Allocate and deploy staff, so that all areas are adequately covered at all times.
• Ensure that all staff are fully trained and competent within their job role.
• Oversee customer service departments and assess that they are meeting customer satisfaction goals.
• Prepare, revise and submit reports, budgets and other documentation.
• Communicate information to the departments filtered for management.
• Development of individual program budgets.
• Payroll management, including tabulation of accrued employee benefits.
• Disbursement of checks for agency expenses.
• Regular meetings with Executive Director around fiscal planning.
• Supervise and coach office manager on a weekly basis.

Qualifications

• Strong background and work experience in Operations.
• Excellent computer skills and proficient in Excel, Word, Outlook, and Access.
• Excellent communication skills both verbal and written.
• Demonstrated leadership and vision in managing staff groups and major projects or initiatives.
• Excellent interpersonal skills and a collaborative management style.
• Excellent people manager, open to direction and collaborative work style and commitment to get the job done.
• Persuasive with details and facts.
• Delegate responsibilities effectively.
• High comfort level working in a diverse environment.

If you feel you have the relevant experience and credentials for this role, then please simply send your CV by hitting APPLY NOW!