Operations Manager (iGaming)

Madfish; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading iGaming firm is seeking an experienced Operations Manager to oversee and enhance the performance of its projects. The ideal candidate should have proven experience in the casino or iGaming industry and possess strong analytical skills. Responsibilities include controlling project profitability, overseeing key operational processes, and optimizing customer journeys. The company offers a competitive salary, relocation support, and numerous professional development opportunities, all while working remotely.

Benefits

Competitive salary

Stylish office in Riga + relocation support

Full social package after probation

Top-tier equipment

Monthly sports compensation

Professional development

Qualifications

• Proven experience as an Operations Manager or similar role in the casino or iGaming industry.
• Strong analytical and business acumen.
• Excellent understanding of customer behavior, player lifecycle, and retention strategies.
• Experience working with CRM systems, data analytics, and performance metrics.
• Ability to manage cross-functional teams and drive process improvements.

Responsibilities

• Control project profitability and key financial metrics.
• Monitor KPIs and health metrics, including player and channel segmentation.
• Identify reasons for performance deviations and develop improvement plans.
• Analyze and optimize the customer journey.
• Enhance the efficiency of CRM communications.
• Participate in the development of promotional plans.
• Analyze and optimize AML/KYC and payment procedures.
• Build and manage a retention team.

Skills

Analytical skills

Business acumen

Customer behavior understanding

Player lifecycle knowledge

Tools

CRM systems

Data analytics tools

Job description

Location: Riga(Remote)

We are looking for experienced Operations Managers with a strong background in iGaming operations to ensure the smooth, efficient, and profitable performance of our projects. The role involves overseeing key operational processes, enhancing player experience, achieving business goals, and implementing new operational solutions.

Key Responsibilities

• Control project profitability and key financial metrics (P&L, cash flow, GGR/NRG, churn rate, ARPPU, LTV).
• Monitor KPIs and health metrics, including player, geo, and channel segmentation.
• Identify reasons for performance deviations and develop improvement plans based on analysis.
• Analyze and optimize the customer journey from registration to retention and repeat deposits.
• Formulate, test, and validate hypotheses to improve user experience and engagement.
• Enhance the efficiency of CRM communications and touchpoints.
• Participate in the development of promotional plans (bonuses, campaigns, special offers) based on current metrics; coordinate launch and post-analysis.
• Analyze and optimize AML/KYC, payment, and support procedures.
• Build and manage an effective retention team and operational automations.

Requirements

• Proven experience as an Operations Manager or similar role in the casino or iGaming industry.
• Strong analytical and business acumen.
• Excellent understanding of customer behavior, player lifecycle, and retention strategies.
• Experience working with CRM systems, data analytics, and performance metrics.
• Ability to manage cross-functional teams and drive process improvements.

We offer

• Competitive salary
• Stylish office in Riga + relocation support
• Full social package after probation period
• Top-tier equipment to work with
• Monthly sports compensation
• Professional development (courses, training)
• AND MUCH MORE!