Operations Manager - Complex Care

TRCGroup; Long Eaton; On-site; GBP 45,000 - 55,000; Full time

Job summary

A leading complex care provider in the UK is seeking an experienced Operations Manager to lead service delivery across a regional portfolio. This high-impact role focuses on quality, efficiency, and client satisfaction. The ideal candidate will have a strong operational leadership background in community care, financial acumen, and experience managing multi-site teams. This position offers autonomy and a chance to impact vulnerable individuals positively.

Qualifications

• Proven track record in operational leadership within complex/community care.
• Experience managing multi-site teams and care delivery operations.
• Knowledge of CQC requirements and quality assurance standards.

Responsibilities

• Lead and manage a regional complex care operation.
• Ensure safe, compliant, person-centered service delivery.
• Drive performance across KPIs.
• Oversee financial performance, risk, and margin management.

Skills

Operational leadership expertise

Financial acumen

Team performance management

Stakeholder engagement

Job description

OPERATIONS MANAGER – COMPLEX CARE

Salary up to £55,000 per year

Location : Midlands / North (UK-wide travel as needed)

Overview:

We're working on behalf of a leading complex care provider to source an experienced Operations Manager to lead service delivery across a key regional portfolio.

This is a high-impact leadership role overseeing the operational performance of complex care services. The successful candidate will be responsible for driving quality, efficiency, team development, and client satisfaction across a portfolio of regulated care packages.

Key Responsibilities:

• Lead and manage a regional complex care operation.
• Ensure safe, compliant, person-centered service delivery.
• Drive performance across KPIs (time-to-hire, mobilisation, GP, QA scores, etc.)
• Lead and develop a team of Community Care Leads.
• Oversee financial performance, risk, and margin management.
• Support mobilisation of new packages in partnership with clinical leads.
• Collaborate cross-functionally with recruitment, clinical, and operations teams.
• Maintain stakeholder relationships with funders, case managers, and MDTs.
• Support continuous improvement and uphold regulatory standards (e.g. CQC).

Ideal Candidate Profile:

• Proven track record in operational leadership within complex / community care.
• Strong commercial and financial acumen.
• Experience managing multi-site teams and care delivery operations.
• Knowledge of CQC requirements and quality assurance standards.
• Skilled in team performance management and stakeholder engagement.
• Comfortable working in a fast-paced, change-oriented environment.

Why This Role?

This is an opportunity to shape service delivery in a growing, quality-driven environment. The role offers autonomy, variety, and the ability to lead impactful work that directly improves outcomes for vulnerable individuals.

Interested candidates should have a background in healthcare operations, with experience managing regulated services and leading cross-functional teams. Apply in confidence to learn more.

About TRCGroup:

We break the mould when it comes to recruitment agencies. With a straight-forward approach, we know how to get results for both our candidates and clients. As a multi-vertical recruitment agency, we source candidates for both temporary and permanent contracts across a range of disciplines.When you choose to work with The Recruitment Crowd, you’re choosing a team of devoted recruitment consultants who will only find the perfect fit for you.So if you’re looking for a recruitment agency in Leeds that provides a reliable service and trusted advice, The Recruitment Crowd have you covered. As far as recruitment agencies go, we’re a bit different! We’re friendly and talented and know our stuff!A job shouldn’t be a drag and that’s why we listen to individual candidate needs and match them perfectly to our clients. We invest in every candidate, addressing individual goals to ensure everyone comes out on top. That means reliable, professional, no bull recruitment.