Operations Manager - Bespoke Events

Compass Group PLC; City Of London; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading catering and events company in London is seeking a Senior Operations Manager to oversee event planning and delivery, ensuring exceptional service and team motivation. The ideal candidate has 3-4 years of relevant experience, excellent communication skills, and a keen interest in the industry. This position offers a range of employee benefits and opportunities for personal development.

Benefits

Personal Development and Training opportunities

Life assurance scheme

Pension scheme

Holiday allowance

Private medical eligibility

Family friendly support

Regular social events

Qualifications

• 3-4 years track record in catering/hospitality/events.
• Experience in managing large events in London venues.
• Fluent conversational and written English.

Responsibilities

• Plan and deliver successful events across various venues.
• Ensure operational delivery aligns with budget.
• Lead and motivate the event logistics team.

Skills

Event planning

Customer service

Team motivation

Budget management

Negotiation with suppliers

Time management

Microsoft Excel

Organizational skills

Tools

Microsoft Word

Job description

Working Pattern: 40 hours per week, predominantly Monday - Friday with flexibility required over weekends and evenings for events. As a Senior Operations Manager, you will work within the operations team and report into the Operations Director. You will be passionate about events, a foodie, personable, motivated, a team player and driven by providing a 5-star service.

Responsibilities

• Successful event planning and event delivery across a wide range of prestigious venues, clients and agents
• Provision of seamless operational delivery across a variety of diverse event styles, including 3 course dinners, canapé and bowl food receptions, conferences and food station events
• Exceptional level of customer service, exceeding client expectations
• Deliver events in line with budget set by sales team
• Motivate, lead and support team as the only senior sales manager
• Supplier management
• Carry out operational site visits with both venue representatives and clients
• Support sales team with supplier costings and updates
• Liaise with Head Chef, and kitchen team, on logistical matters for events
• Manage and coordinate event logistics/operations on site
• Adhere to necessary Health and Safety obligations stipulated by venues and/or clients

Qualifications

• Proven track record of 3-4 years within catering/hospitality/venues/agency
• Experience of running large and complex events within London venues
• Exceptional attention to detail and organisational skills
• Demonstrate excellent communication - fluent conversational/written English is essential
• Ability to manage budgets and understanding of company profit margins
• Ability and confidence to negotiate with suppliers
• Ability to work and problem solve when under pressure
• Ability to motivate teams onsite
• A proactive approach with enthusiasm and commercial awareness
• Strong time management skills
• Ability to work effectively as part of a team as well as individually
• An interest in catering and events industry
• Computer literacy with excellent knowledge of Microsoft software including Excel and Word

Benefits

• Working with Create has its perks! People are at the heart of everything we do, so we've developed a range of benefits to keep you happy.
• Personal Development and Training opportunities
• Life assurance scheme
• Pension scheme
• Holiday allowance
• Private medical eligibility
• Eye care
• A great wellbeing strategy - including access to our Employee Assistance Programme, salary finance
• Family friendly support
• Regular social events and communication with our leaders
• A holiday purchase scheme
• Volunteering days
• Professional subscriptions
• Recognition schemes and people awards
• Long service awards
• Access to some great high street discount vouchers