Operations Manager

Radisson York -Hotel Management; York and North Yorkshire; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel group is seeking an Operations Manager to join their team in York. The role involves balancing strategic goals with guest satisfaction, collaborating with department heads, and managing hotel operations. Ideal candidates should display flexibility, attention to detail, and strong communication skills, while those with prior experience are preferred. This position offers opportunities for growth and development in a dynamic and engaging environment, with a strong focus on creating memorable moments for guests.

Benefits

Special rates for team members

Development offers and training programs

Contributory pension scheme

Complimentary meal on duty

Access to Employee Assistance Programme

33 days holiday for full-time team members

Free leisure facilities access

Qualifications

• Experience in a similar position is beneficial but not essential.
• Strong verbal communication skills.
• Passionate about creating extraordinary service.

Responsibilities

• Balance executing the masterplan with strategic focus on guest experience.
• Work with Heads of Department to maximize business opportunities.
• Ensure guest satisfaction and smooth running of the hotel.

Skills

Flexibility

Problem-solving

Teamwork

Communication skills

Attention to detail

Job description

Radisson Hotel Group is one of the world's largest hotel groups with ten distinctive hotel brands, and more than 1,160 hotels in operation and under development in 95+ countries. The Group’s overarching brand promise is Every Moment Matters with a signature Yes I Can! service ethos.

People are at the core of our business success and future. Our people are true Moment Makers and together we bring the culture, spirit, environment and opportunities that empower you to be your best, every day, everywhere, every time. Together, we make Every Moment Matter.

We are now looking for an Operations Manager to join our dynamic team here at Radisson Hotel Group!

We focus on you as a person, your skills, talents, and passion – not only on your resume. Because mindset is what it’s all about. And you can grow the rest with us. That's a promise!

What We Offer Our Operations Manager

• Special rates for our team members, and friends and families while travelling and staying in our hotels
• We take our “We grow talent, talent grows us” culture belief to heart. With us you will benefit from a wide range of development offers supporting your learning & growth right from your onboarding. This includes an individual development plan and unlimited access to more than +20K learning modules & programs through Radisson Academy
• Participate and live Responsible Business every day together with our team members in the hotel and in the local communities where we work on creating shared value, better futures and a better planet for all
• Contributory pension scheme and Life Assurance
• Complimentary meal on duty
• Uniform
• Access to the Employee Assistance Programme through UNUM
• Fantastic opportunities to progress
• 33 days holiday for full time team members
• Free use of our leisure, pool and gym facilities at off-peak times *where applicable

The Operations Manager Role

Our hotel management team are industry experts and recognised leaders with the ability to prioritise a complex and hands-on workload, and who strive to deliver an experience that is beyond expectation - creating memorable moments for our guests.

• Our Operations Managers enjoy the challenge of running our show. It’s what makes your heart beat faster!
• You will balance executing and delivering the masterplan with a strategic focus on guest experience, revenue generation and achieving commercial results for our stakeholders
• You will work with Heads of Department to maximise business opportunities and brand reputation, as well as ensuring adherence to legislation, due diligence requirements and managing the hotel budget
• As right hand to the Hotel Manager, you will work proactively to ensure guest satisfaction and the smooth running of the hotel

As Operations Manager, you will join a team that is passionate about delivering incredible service where we believe that anything is possible, whilst having fun in all that we do!

Qualities We Are Looking For In Our Operations Manager

• Flexibility and a positive, Yes I Can! Attitude
• An eye for detail
• Is a creative problem-solver
• Passionate about creating extraordinary service
• Ability to work as part of a team to ensure guest satisfaction
• Strong verbal communication skills
• Experience in a similar position is beneficial but not essential

Become part of the world of Moment Makers, we are looking forward to getting to know you!

Discover our hotel in York city centre, near the Minster and other attractions, the Park Inn by Radisson York City Centre offers a convenient central base for hotel breaks in York, with easy access to all the top local attractions. Overlooking the River Ouse, our York hotel is within walking distance of the train station, shopping and business districts. Our vibrant York hotel offers comfort in the city centre with 200 hotel rooms with views of the river, city centre or famous York Minster cathedral, dining in our colourful restaurant and bar, versatile meeting spaces which can accommodate board meetings or grand social events.