Operations Manager

Budock Vean; Truro; On-site; GBP 35,000 - 50,000; Full time

Job summary

A luxury hotel in Cornwall is seeking a dynamic Operations Manager to oversee hotel operations and deliver exceptional guest experiences. The ideal candidate will have a strong Food & Beverage management background, excellent leadership skills, and attention to detail. Responsibilities include driving customer service, developing team members, and managing operational profitability. Join a dedicated team at a beautiful location that values creativity and excellence in hospitality.

Benefits

Complimentary off peak spa membership

20% discount on Spa treatments

25% discount on food & beverage

50% discount on bed & breakfast stays

Friends & Family rates

Qualifications

• Proven hotel or senior Food & Beverage management experience.
• Strong expertise in bar operations and cellar management.
• Calm and guest-focused under pressure.

Responsibilities

• Oversee hotel operations and provide support to the General Manager.
• Drive exceptional customer service and guest satisfaction.
• Develop food and drinks menus in collaboration with senior team members.

Skills

Food & Beverage management

Customer service

Leadership

Attention to detail

Bar operations

Job description

Budock Vean Hotel is seeking a dynamic, hands‑on Operations Manager with a strong Food & Beverage background, particularly in bars, cellar management, and service excellence, to support the General Manager in leading the hotel operation. This role is ideal for a commercially driven hospitality professional who thrives on attention to detail, people development, and delivering award‑worthy guest experiences. Due to the nature of the role, you will work 5 days from 7, including weekends and several evenings per week, on straight shifts.

Responsibilities

• Oversee all hotel operating departments alongside the General Manager, with close support and liaison with Food & Beverage operations
• Drive exceptional customer service, consistency, and guest satisfaction across the hotel
• Support the development of high‑performing Food & Beverage and operational team members in conjunction with the Restaurant Manager
• Maintain brand standards, licensing compliance, and all health & safety requirements
• Take accountability for liquor profitability, payroll control, and stock takes
• Maximise revenue through effective upselling, team incentives, and engagement
• Develop food and drinks menus in collaboration with senior team members
• Handle guest queries and complaints professionally and efficiently
• Conduct regular communication meetings, appraisals, and performance reviews
• Promote environmental awareness and sustainable working practices
• Assist other departments as required and maintain strong interdepartmental relationships

Qualifications

• Proven hotel or senior Food & Beverage management experience
• Strong expertise in bar operations, cellar management, and beverage controls
• Immaculate personal presentation and professional standards
• Excellent attention to detail with the ability to plan ahead
• Calm, positive, and guest‑focused under pressure
• A strong team player with a natural, confident leadership style
• Commercially aware and comfortable working to financial targets
• Flexible, hands‑on, and passionate about developing people

Welcome to the Budock Vean Hotel, Cornwall's hidden gem nestled on the banks of the Helford River. Renowned for its timeless elegance, exceptional hospitality, and stunning natural surroundings, our hotel offers a unique opportunity to be part of a dedicated team in a truly inspiring location.

At Budock Vean, we pride ourselves on creating unforgettable experiences for our guests, whether they're exploring our 65‑acre grounds, enjoying award‑winning cuisine, or relaxing in our luxury spa. Our team is at the heart of what we do, and we believe in nurturing talent, fostering collaboration, and celebrating success. If you're passionate about delivering exceptional service and looking for a career in hospitality, there's no better place to grow than Budock Vean Hotel. Join us and become part of a team that values creativity, excellence, and the natural beauty of Cornwall. Explore our opportunities and discover how you can make a difference with us!

Benefits

• Complimentary off peak spa membership
• 20% discount on Spa treatments
• 25% discount on food & beverage throughout the hotels and restaurants
• 50% discount on bed & breakfast stays throughout the hotels
• Friends & Family rates across the group