Operations Manager

Heartwood Collection; Tewkesbury; On-site; GBP 45,000 - 60,000; Full time

Job summary

A leading hospitality group is seeking a driven Operations Manager to join its leadership team. This role involves managing P&L performance and inspiring regional teams to achieve operational excellence. Located across the United Kingdom, the ideal candidate will possess strong leadership skills and be able to deliver results through effective management. This position starts as a maternity cover with potential for permanency. The role requires a hands-on, entrepreneurial spirit who thrives in a fast-paced hospitality environment.

Qualifications

• Proven track record in managing P&L for hospitality operations.
• Strong leadership skills with the ability to inspire teams.
• Experience in commercial performance management.

Responsibilities

• Lead regional teams to achieve excellence in guest experience.
• Drive commercial performance through effective P&L management.
• Develop capable and motivated teams.

Skills

P&L management

Leadership

Cost control

Team motivation

Job description

Operations Manager : About the Role

We're offering an exciting opportunity for a driven and commercially astute Operations Manager to join the Heartwood Collection leadership team. We're looking for a hands‑on, entrepreneurial operator who thrives in hospitality and delivers results through people, pace, and performance. You'll be someone who acts like an owner, spotting opportunities, solving problems fast, and driving momentum across every site you lead.

Ideally based to cover a region that spans from South Buckinghamshire to Staffordshire, and reporting to the Operations Director, you'll take full accountability for the P&L performance of your region. You'll partner closely with your Area Chef and General Managers to deliver exceptional guest experiences, grow sales, and maximise profitability, all while developing capable, motivated teams who love what they do. This would be a maternity cover contract in the first instance, with the option to review to a permanent role at the end of the contract.

Operations Manager : Key Responsibilities

• Lead and inspire your regional teams to achieve excellence in guest experience, operational standards, and financial performance.
• Act with ownership and urgency, turning insight into action and delivering results through decisive, pragmatic leadership.
• Drive commercial performance through smart P&L management, cost control, and labour optimisation.

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