Operations Manager

Leonardo Hotels; Croydon; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading hotel chain in Croydon is looking for an Operations Manager to oversee daily operations and manage the Food and Beverage department. You will collaborate with your team and the General Manager to enhance guest experiences and ensure operational excellence. Ideal candidates should have strong people skills and relevant experience in hospitality management. This position offers professional development opportunities, including a tailored career advancement program.

Benefits

Quarterly bonus scheme

Enhanced pension plan

Meals on duty

Special rates on hotel rooms

Company-wide recognition scheme

Qualifications

• Experience in Food and Beverage management is essential.
• Strong leadership skills with the ability to inspire a team.
• Good knowledge of local area to drive business opportunities.

Responsibilities

• Oversee day-to-day operations in the absence of the Hotel Manager.
• Support the delivery of new staff induction and training.
• Collaborate with HR to host team engagement activities.

Skills

People skills

Food and Beverage experience

Team leadership

Job description

Overview

As an Operations Manager, you'll keep the hotel running like clockwork and take responsibility of the Food and Beverage department. Responsible for day to day operations in the absence of the Hotel Manager. You will lead your team to ensure our guests have an incredible experience with us. You’ll be working alongside the General Manager to oversee operations, ensure every stay is extra special and inspire a vibrant team to exceed our guests' expectations. We’re looking for someone with strong people skills who is great at getting the best out of their team by giving them that get-up-and-go!

• Undertake Duty Manager shifts as required to support the team
• Work alongside the General Manager to devise new ways of moving the Leonardo Hotels brand forward in your hotel
• Support with the delivery of new starter induction and "Guest Care" training, ensuring all team members are offering great hospitality to our brand standards
• Actively monitor recruitment requirements in your hotel to support the operation (and your current team!)
• Have good knowledge of the local area to drive business opportunities for your hotel
• Collaborate with your local HR team to host engaging activities for your team
• Food and Beverage and Front Office experience is essential

Why come join us? We look after our colleagues just as well as we look after our guests. Once you're part of the team, you're part of the Leonardo community. In our business, your hard work and pace is valued. It's our role to keep you at the top of your game by offering genuine management opportunities for development and progression. In fact, our "High Potential Programme" is designed just for leaders like you! The programme has been created to progress Operations Managers to their first Hotel Manager role. The programme develops your skills and knowledge at Leonardo Hotels, along with an Institute of Leadership and Management (ILM) certificate and membership of the Institute of Hospitality (IoH). With our support on tap, top-notch practical training and clear progression you'll be on track for a brilliant future in Hospitality.

For guests visiting London for business or pleasure, our hotel in Croydon is perfect for those not wishing to be in the hustle and bustle of busy London, but still close by. Our Croydon property offers affordable hotel rooms at a central location with The Whitgift Shopping centre over the road and East Croydon Station a short 3-4 minute walk away. If you are travelling abroad, Croydon offers an ideal stop over location with frequent train services to Gatwick Airport which is only a 20 minute ride away. For those wanting to go into Central London for a leisure day, or for business, East Croydon Station is a short 17 minute train ride to London Victoria or London Bridge. However, there is plenty to discover in Croydon with various Heritage sites to explore. The Queen's Gardens are an easy 6 minute walk and Shirley Park Golf Course is a 7 minute drive away. If you are driving to the hotel you can park in the Whitgift Centre NCP car park and enjoy a discounted rate of just £6 for 24 hours (validate parking ticket at reception before check out).

At Leonardo Hotels, our vision is very simple: to be the first choice for everyone who values genuine hospitality. Built on decades of hotelier know-how, we are part of the Fattal Hotels Group, which operates over 230 hotels across Europe and Israel. We look after over 50 hotels here in the UK & Ireland, and have come a long way since we opened our first hotel in Ireland back in 1993. With approximately 4,000 employees and multiple brands we are a dynamic, innovative and fast-growing company. As an employer we put a big emphasis on career development and as a rule we recruit our operations team members for personality — it is all about how you interact with others and how you can demonstrate our values: Consistent, Friendly, Genuine, Positive and Willing. At Leonardo Hotels each and every team member is individually valued and respected for who you are. All careers within our hotels offer customer interaction, a great deal of variety, and a fun and friendly working environment. We strive to make all of our hotels great places to work, and get our teams involved in activities such as summer barbecues, Christmas parties, Thank You Week and birthday celebrations! We also offer excellent employee benefits, including huge discounts on overnight stays at our hotels as well as performance-based rewards via our Leo Points system- these range from vouchers to a well-deserved day off!

Benefits

• Quarterly bonus scheme: based on our business and your personal performances
• Enhanced pension plan
• Special rates on Leonardo Hotel rooms across the UK & Europe: get planning that city break you've been dreaming of!
• Company-wide recognition scheme: for being your fabulous self, you could earn vouchers to spend on a wide range of high street shops
• Meals on duty
• Talent referral scheme: earn yourself a bonus for recommending a friend to join us
• We love to get together and celebrate: we regularly host Thank You Week (your hotel could have anything from ice cream trucks to pizza parties) and every year we get dressed up in our fanciest threads to host our Employee Awards Celebration
• The important stuff: access to the Company Pension Scheme, Life Assurance and Wellbeing Support
• Ongoing job-related training programmes with clear paths for progression