Operations Manager

First Recruitment Services; Crawley; On-site; GBP 30,000 - 40,000; Full time

Job summary

A healthcare staffing agency is seeking an Operations Manager in Crawley to oversee business functions including Warehouse and Customer Services. The role focuses on delivering outstanding service, coordinating staffing, and leading teams while supporting the implementation of new technology. Ideal candidates will have operational management experience within healthcare and exceptional leadership skills. Competitive salary range of £30,000 – £40,000.

Benefits

On-site parking

Casual dress code

Sick pay after probation

Supportive office environment

Qualifications

• Proven experience in operational management within healthcare.
• Understanding of NHS procedures and regulated environments.
• Exceptional leadership skills and commercial acumen.

Responsibilities

• Deliver outstanding service to patients and healthcare providers.
• Coordinate staffing and resources to meet service demands.
• Lead and mentor team managers to promote workplace culture.

Skills

Operational management experience

Leadership skills

Communication skills

Data analysis skills

Problem-solving abilities

Job description

• Position: Operations Manager
• Salary: £30,000 – £40,000
• Location: Crawley
• Hours: Monday – Friday
• Benefits: On-site parking, Casual dress code, Sick pay after probation period, A supportive and vibrant office environment

My clients are in the healthcare and medical sector, and they’re looking for a Operations Manager to join their team! An exciting opportunity has arisen for an Operations Manager to oversee core business functions including Warehouse, Customer Services, and Purchasing. This practical leadership role is key to maintaining smooth, organised, and responsive operations as the company continues to grow.

Operations Manager responsibilities

• Deliver outstanding service to patients and healthcare providers every day.
• Coordinate staffing and resources to meet service demands efficiently.
• Develop and maintain streamlined processes to ensure speed, accuracy, and reliability.
• Analyse operational data and reports to drive performance improvements.
• Support implementation of new technology and systems to enhance efficiency.
• Work closely with Purchasing to manage supplier relationships, ensuring quality and cost control.
• Collaborate with senior management to define and achieve operational targets and budgets.
• Lead and mentor team managers and supervisors to promote accountability and consistency.
• Champion a positive, respectful workplace culture across all teams.
• Occasional travel to other sites or partner meetings may be required.

Skills & experience required

• Proven experience in operational management, ideally within healthcare, pharmacy, or regulated environments.
• Previous experience in dispensing appliance, healthcare logistics, or pharmacy operations is highly valued.
• Understanding of NHS procedures and regulated environments.
• Experience with warehouse management, stock control, or prescription systems.
• Knowledge of delivery logistics in a healthcare setting.
• Exceptional leadership skills with the ability to motivate and manage high-performing teams.
• Commercial acumen in budgeting and resource management.
• Strong problem-solving abilities and a proactive mindset.
• Excellent communication skills and experience working across cross-functional teams.
• Advanced IT skills with particular strength in data analysis and reporting.
• Empathetic approach towards patients and service users.

Wild Recruitment Ltd T/A First Recruitment Services is acting as an employment agency in relation to this vacancy.