Operations Manager

itsu; City Of London; On-site; GBP 35,000 - 50,000; Full time

Job summary

A leading Asian-inspired quick-service brand is seeking a Manager to enhance team development and customer service excellence. The ideal candidate has strong QSR experience, the ability to manage multiple locations, and impressive financial acumen. This position promises a competitive salary, up to 34 days of holiday, and perks such as free lunches and discounts.

Benefits

Generous time off allowances, including up to 34 days holiday

Competitive salary

Free itsu lunch and 50% off in all stores

Variety of benefits for wellbeing

Business events and socials throughout the year

Qualifications

• Proven experience in managing multiple sites in a fast-paced environment.
• Track record in opening new stores and influencing business performance.
• High verbal and written communication skills, ability to influence at all levels.

Responsibilities

• Recognize and nurture talent through effective succession planning.
• Lead by example to inspire outstanding customer service.
• Manage shop P&L to maximize sales and profit.
• Demonstrate excellent commercial acumen to influence business performance.

Skills

QSR experience

Multi-site management

Financial performance management

Commercial acumen

Team development

Strong communication skills

Job description

Overview

We are the leading Asian-inspired quick-service retail and grocery brand with over 80 restaurants across the UK, Belgium, and France, and a growing wholesale business across Europe and beyond. Our renowned delicious food made fresh in every restaurant, every day, has made itsu a top choice for healthy eating.

With itsu's best-in-class food, latest technology, innovation, and talented workforce, itsu is the future of fast food.

Responsibilities

• People Development & Engagement: Recognize and nurture talent through effective succession planning, support and develop shop management teams, maximize retention by championing itsu's values, and inspire teams through exemplary work ethics.
• Customer Service Excellence: Lead by example to inspire outstanding customer service, ensure adherence to itsu's customer service standards, support initiatives to enhance the 'eat beautiful' experience, and engage with customers to resolve issues positively.
• Standards & Quality Management: Display deep knowledge of itsu's 'how to' culture, quality and food safety focuses, ensure adherence to rigorous food safety standards, participate in projects to improve quality, and consistently challenge processes to simplify and improve operations.
• Financial Performance Management: Manage shop P&Ls within the area, maximize sales and profit by monitoring operational practices, support shop management teams in using financial tools effectively, build cross-functional working relationships, and liaise with the finance department to set and achieve financial expectations.
• Commercial Acumen & Strategic Thinking: Demonstrate excellent commercial acumen, manage and influence business performance, possess practical thinking and organizational skills, be driven and ambitious to work in a fast-paced environment, and effectively lead and work cross-functionally within a lean organization.

Requirements / Qualifications

• QSR experience is vital
• Proven experience to manage multi sites in a fast-paced environment
• Comprehensive understanding on how to manage and influence business performance
• Proven track record in opening new stores
• Excellent commercial acumen
• Passionate about managing and developing teams from entry level to management level
• High verbal and written communication skills, with confidence and ability to influence at all levels
• Driven and ambitious, with the energy to work within a growing, fast paced business
• Up for being challenged, and challenging stakeholders
• Can cope with the pressure of meeting tight deadlines and delivering results fast
• Pragmatic, thoughtful and customer driven
• Communication through clear, honest, and enthusiastic style, that instils confidence and ensures everyone is aware of their responsibilities throughout the store
• People focused, being open to listen, collaborate, give and receive feedback to your team and the wider business in a professional manor

Perks & Benefits

• Generous time off allowances, which include up to 34 days holiday
• A competitive salary
• A free itsu lunch and 50% off in all stores, for when you are off.
• We cover a variety of different benefits such as physical, mental, financial, environmental and social wellbeing.
• An array of business events and socials throughout the year.

itsu — 4 itsu qualities

• I take pride [in what I do]
• I genuinely care [for people]
• I want to grow [myself & others]
• I build trust [around me]

This job description is not an exhausted list of your duties; you may be asked to perform different tasks as needed by the business, and your role may evolve as the business does.

itsu