Operations Manager

Artisan People; City Of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A leading company in the beauty and wellness industry in the City of London is seeking an experienced Operations Manager to oversee all order processing and dispatch operations. You will lead the Operations team and maintain strong relationships with warehouse partners to ensure an exceptional customer experience. The ideal candidate has experience in managing operational teams and is comfortable working with ERP systems. Join us and contribute to continuous improvement in a fast-paced environment.

Qualifications

• Proven experience managing operational teams within a fast-moving business.
• Strong ability to build trusted relationships across departments.
• Experience working across B2B, wholesale, and ecommerce functions.

Responsibilities

• Lead and manage the Operations team, allocating workloads.
• Maintain strong relationships with warehouse partners.
• Oversee order fulfilment and compliance paperwork.

Skills

Experience managing operational teams

Strong communication skills

Detail-oriented mindset

Proficient in ERP systems

B2B and ecommerce experience

Tools

SAP

Business Central

Job description

Join a fast-paced, dynamic environment at the heart of the beauty and wellness industry. This is a key role driving excellence across operations, logistics, and B2B wholesale fulfilment.

The Role

We’re looking for a confident and experienced Operations Manager to lead a collaborative team and oversee the smooth running of all order processing and dispatch operations. This is a hands-on role where you’ll work closely with internal teams, warehouses, and sales to ensure an exceptional customer experience and continuous improvement across the board.

Key responsibilities include:

• Leading and managing the Operations team, assessing workloads and allocating accounts
• Managing and developing the team through weekly catch-ups and tailored development plans
• Managing the full operational process, responding to follow-up queries and customer needs
• Maintaining strong working relationships with warehouse partners and improving fulfilment processes
• Updating warehouse teams on B2B requirements such as kitting and reworks
• Overseeing order fulfilment, export documentation, and compliance paperwork
• Acting as the point of escalation for urgent issues and key projects
• Collaborating with the Head of Operations on system and warehouse improvements (e.g. EDI integration)
• Supporting credit control with account reconciliation
• Working with the Ecommerce team to resolve stock/order issues and reduce web errors
• Creating reports to monitor open orders and support wider business decisions
• Providing weekly updates on operational performance and ongoing projects
• Supporting Sales teams across various territories and planning seasonal product launches
• Driving the S&OP process through post-activity evaluations

How You’ll Dazzle Us

• You’ve got proven experience managing operational teams within a fast-moving business
• You’re a strong communicator who builds trusted relationships across departments
• You thrive under pressure, love improving processes, and have a sharp eye for detail
• You’re confident using ERP systems (such as SAP or Business Central)
• You take ownership and have a proactive, solution-focused mindset
• You’re comfortable reporting to senior leadership and contributing to business-wide strategy
• Your time management and organisational skills are second to none
• You’ve got experience working across B2B, wholesale and ecommerce functions

What’s Next

Apply now via the form below!