Operations Manager

Michael Page; Cheltenham; On-site; GBP 55,000 - 65,000; Full time

Job summary

A medium-sized insurance organization in Cheltenham seeks an experienced Operations Manager to oversee and improve processes within the insurance sector. The role involves managing onboarding, claims, and data quality, while ensuring compliance with industry standards. Candidates should have experience in bordereaux processing, managing service standards, and working with stakeholders. The position offers a competitive salary of £55-65k and a comprehensive benefits package.

Benefits

Comprehensive benefits package

Qualifications

• Experience with borderaux processing and working with underwriting and claims data.
• Understanding of the claims process, ideally with household property losses.
• Experience managing service standards and customer-focused KPIs.

Responsibilities

• Oversee operational processes including onboarding, audits, and claims management.
• Ensure accurate processing of underwriting and claims bordereaux.
• Lead daily interactions with third-party system providers.

Skills

Bordereaux processing experience

Understanding of the claims process

Experience of managing service standards

Experience with internal stakeholders

Ability to constructively challenge stakeholders

Ability to meet tight deadlines

Power Query knowledge

Power BI knowledge

SQL knowledge

Job description

The role of Operations Manager in the insurance sector is focused on overseeing and improving processes within the insurance and financial services industry. This position requires a skilled professional to ensure operational efficiency and compliance with relevant regulations.

Client Details

The employer is a medium-sized organisation within reinsurance, operating in the wider financial services industry. They are committed to delivering exceptional services and maintaining high standards of operational excellence.

Description

Support the implementation of strategic initiatives within the organisation.The Operations Manager is responsible for the day-to-day operation of the processes including onboarding new participants to the scheme, Audit of Participant's processes, Bordereau Management, Analysis and Management of Underwriting and Claims data as well as management of Participant queries via our Service Desk.

Principal Responsibilities

Lead the maintenance of all key operational processes including participant onboarding, eligibility, and claims settlement ensuring that all Service Level Agreements and Key Performance Indicators are met.

Ensure accurate and complete processing of Underwriting and Claims bordereaux.

Lead the daily interaction with key third party system providers ensuring that the core systems are continually available to cedants.

Manage Operations Assistants, providing support and encouraging empowerment and growth.

Support Operations Assistants in resolving complex queries from Participants.

Work with Systems & Data Analyst and IT Assurance & Business Resilience Manager to drive improvement of data quality to support the Operations Team and underpin the wider use of core data by other parts of the organisation.

Drive and maintain continuous improvement.

Review and support our processes and systems, seeking operational efficiencies and develop best practice.

Lead new systems development work.

Maintain strong working relationships with cross functional departments, Participants and key operational vendors.

Responsibility for maintaining and refining ingested data to distribute to the wider business when needed.

Risk Responsibilities

As an employee act as First Line of Defence to identify and manage risks, generate and review risk information, and to take appropriate actions to maintain the risk exposure within appetite.

You are expected to foster a security-aware culture through your own actions and behaviour by exercising good judgment, being aware of Information Security risks, compliant with all policies (including but not limited to fair usage and information security), diligent in the completion of Information Security training, mindful of any suspicious activity and proactive in your response to it and immediate reporting of any concerns or issues to IT team.

Profile

• Bordereaux processing experience and/or experience working with Underwriting and Claims data
• An understanding of the claims process, preferably Household Property losses
• Experience of managing service standards and customer-focused KPI's
• Experience of working with internal stakeholders and third-party vendors in Insurance
• Ability to constructively challenge stakeholders whilst maintaining strong and collaborative relationships with all parties
• Ability to work to and meet tight and demanding deadlines
• Ability to use Power query and Power BI preferable
• Ability to use SQL preferable

Job Offer

• Competitive salary of 55-65k per annum.
• Comprehensive benefits package to be determined.

This is an exciting opportunity for an experienced Operations Manager to make a significant impact. Apply now to join a respected organisation in a vital role