Operations Manager

JLL; Bristol; On-site; GBP 60,000 - 80,000; Full time

Job summary

A global real estate services firm is seeking an Operations Manager in Bristol to lead project teams and ensure high-quality service delivery. Responsibilities include managing project managers, ensuring compliance with health & safety standards, and developing long-term client relationships. The ideal candidate will have experience in construction management, strong negotiation skills, and a proactive approach to challenges. This role is essential for driving project success and maintaining profitability at the firm.

Qualifications

• Proven experience as Operations Manager in construction.
• Experience working in occupied buildings or campuses.
• Knowledge of health & safety standards across multiple sites.

Responsibilities

• Lead and manage a team of project managers and subcontractors.
• Ensure compliance with company policies and safety standards.
• Develop customer relationships and provide excellent service.

Skills

Experience managing health and safety procedures

Excellent interpersonal skills

Commercial aptitude negotiation skills

Self-motivated with a proactive approach

Competent user of IT software packages

Education

City & Guilds / NVQ / Degree in construction

Tools

MS Office

Asta / Microsoft Projects / Primavera

Job description

Location

Rolls Royce, Bristol

Role Purpose

You will lead and manage a team of project managers, supervisors, operatives and sub-contractors in delivering a number of concurrent projects for the Rolls Royce account and will provide a quality and timely service in a professional manner. You will also be responsible for ensuring that all projects are commercially managed in a professional and proactive manner to protect and enhance the profitability of our projects. As the operational lead for your business area you will be comfortable managing a number of team members, client stakeholders and supply chain. This is a key role providing support to the project delivery teams and ensuring that company processes and ethos is delivered consistently.

What you will be doing

Line manage a team of project managers, supervisors, operatives & sub-contractors delivering project works to our clients.

Hold regular reviews (PRMs) on each project to ensure programme cost, quality and safety are controlled in line with the business expectations.

Ensure a high level of service is delivered and develop relationships with key stakeholder clients to encourage repeat business and long term strategic frameworks.

Assist and develop new opportunities with existing and new clients in line with the business strategy to focus on predominantly end user clients.

Ensure compliance with all Integral group policies and procedures.

Deliver financial targets to meet established objectives this will include the reporting of financial status with the support of the Commercial team.

Lead the relevant site based project team to ensure compliance with company policies and procedures including Health & Safety, Quality Assurance and Engineering standards.

Ensure works are carried out to high standard complying with relevant British Standards and codes of practice.

Provide support for the Business Estimating Function as required.

Manage the provision of technical support to the contract.

Obtain and support the training for staff and operatives.

Carry out staff appraisals for direct reports setting out training and development programmes as required.

Maintain a close working relationship with Commercial Engineering, Estimating / Work Winning and Support teams.

Assist in final contract negotiations prior to contract award (including such matters as commercial and engineering matters).

Provide engineering support as necessary to the business should workload demand in other areas or other new works.

Take responsibility for the overall performance of your team.

Develop customer relationships and provide excellent customer service.

All employees are required to fulfil their legal duty to take reasonable care for the health and safety of themselves and others who may be affected by their acts and omissions and to follow all guidance and instructions given in this respect. Further details regarding Health & Safety responsibilities are set out in the Health & Safety Policy.

Identify and share innovations from across the business including the latest installation techniques and lessons learnt.

What we will need from you

• Proven and demonstrable experience in the role of an Operations Manager
• Experience of working in occupied buildings / campuses
• Experience of managing health and safety procedures along with knowledge of H&S standards / regulations across multiple sites
• Experience in the preparation of quotations and estimates
• Ability to develop a good understanding of the customers business requirements
• City & Guilds / NVQ / Degree (or equivalent) construction related qualification
• SSSTS / SMSTS JIB / BESA CSCS Card First Aid
• Competent user of IT software packages including MS Office Fieldview or similar tablet-based quality assurance software
• Understanding of programming techniques and ability to write short term programmes. Experience of the use of Asta / Microsoft Projects / Primavera programming software
• Commercial Aptitude negotiation skills and proven accounts and financial management track record.
• Excellent interpersonal skills with clear and confident written and verbal communication skills
• High level organisational ability along with time management skills in order to drive and meet deadlines
• Self-motivated with a proactive approach to all tasks undertaken. Able to demonstrate initiative and problem solve
• Commitment to providing a high-quality service demonstrating reliability, conscientiousness and flexibility
• Adept at working in a team and providing leadership / support / development to fellow team members

Company Overview

Project Services is a wholly owned subsidiary of JLL global real estate services firm that provides comprehensive integrated property related expertise including management transaction and advisory services to investors and occupiers locally regionally and globally. Project Services delivers design & build solutions using a network of partner trade package subcontractors and suppliers. Through strong growth and outstanding regional client service the Project Services business has become JLL UK & I leaders of design & build services provider.

Equal Employment Opportunity Statement

For candidates in the United States please see a full copy of our Equal Employment Opportunity policy here.