Operations Manager

Anonymous; Brackley; On-site; GBP 35,000 - 60,000; Full time

Job summary

A leading service delivery firm in Brackley is seeking an experienced Operations Manager to drive excellence in service delivery and compliance. This key leadership role involves leading operations, managing a multi-skilled team, and supporting the business in maintaining compliance standards. Ideal candidates will have a strong leadership background and excellent problem-solving skills, with genuine scope for career progression.

Benefits

Stability in a reputable business

Clear progression opportunities

Key role in compliance and quality

Qualifications

• Proven experience in an operations leadership role, ideally within facilities or compliance-led services.
• Strong people-focused leader with the ability to get the best out of teams.
• Excellent organizational and problem-solving skills.

Responsibilities

• Lead day-to-day operations across service delivery.
• Manage and motivate a multi-skilled field team.
• Monitor KPIs and SLAs, ensuring targets are met.

Skills

Leadership

Organizational skills

Problem-solving

Customer focus

Job description

Operations Manager - Facilities

Are you an experienced Operations Manager with a passion for driving excellence in service delivery? Do you thrive in a role where leadership, compliance, and customer focus come together to make a real impact?

We are a well-established and growing business in the service delivery and compliance sector, trusted by a wide range of clients for our expertise and high standards. As we move into the next stage of our growth, we're looking for a dynamic, solutions-focused leader to take our operations function to the next level.

This is a key leadership role within the business, with the opportunity to shape operations, inspire teams, and play a pivotal part in our long-term success. For the right person, there's genuine scope for career progression and future growth.

Responsibilities

• Leading day-to-day operations across service delivery, scheduling, and engineer coordination
• Managing and motivating a multi-skilled field team to deliver first-class, compliant services
• Working cross-functionally to streamline processes and drive efficiency
• Monitoring KPIs and SLAs, ensuring targets are met and exceeded
• Developing and coaching operational staff, building a high-performance culture
• Supporting the business in maintaining industry accreditations and compliance standards

Experience Required

• Proven experience in an operations leadership role, ideally within facilities, or compliance-led services
• A strong, people-focused leader with the ability to get the best out of teams
• Excellent organisational and problem-solving skills
• A customer-first mindset, with the ability to balance compliance and commercial needs
• Confident using systems to manage scheduling, reporting, and operational performance

Benefits / Why join us

• Be part of a stable, reputable business with a strong track record in its sector
• Play a key role in an organisation that values quality, compliance, and customer service
• Join a forward-looking company with ambitious growth plans
• Take on a position with clear progression opportunities for the right candidate

We're reviewing applications on a rolling basis, so early applications are encouraged. All enquiries will be handled in the strictest confidence