Operations Leader — Premium Wellness Club

David-Lloyd-Clubs; Wimbledon; On-site; GBP 38,000 - 52,000; Full time

Benefits offered by this job

Free club membership for family

Discounts on food and drinks

Discounts on swimming, tennis, and PT

Job summary

David Lloyd Clubs in Wimbledon is seeking an Operations Manager to lead a premium leisure facility and ensure outstanding member experiences seven days a week. The role involves acting as Duty Manager, overseeing safety, compliance, and service delivery with a people-focused approach.

You will manage multiple functions, drive customer-centric improvements, and work with a team to create an inclusive, thriving club environment where staff can grow and members feel valued.

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading multiple functions and departments.
• Experience in financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and operate a DL Club to deliver excellent member experience each day.
• Act as Duty Manager and ensure health & safety and compliance.
• Oversee service delivery across functions to meet targets and KPI s.

Skills

Operations management

Customer service

Team leadership

Financial planning

Job description

David Lloyd Clubs in Wimbledon is seeking an Operations Manager to lead a premium leisure facility and ensure outstanding member experiences seven days a week. The role involves acting as Duty Manager, overseeing safety, compliance, and service delivery with a people-focused approach.

You will manage multiple functions, drive customer-centric improvements, and work with a team to create an inclusive, thriving club environment where staff can grow and members feel valued.