Club Operations Manager - Elevate Member Experience

David Lloyd Leisure Ltd.; Kingston; Remote; GBP 30,000 - 32,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Leisure Ltd. in Kingston is seeking an Operations Manager to lead a busy DL Club and deliver outstanding member experiences seven days a week. You will oversee day-to-day operations, supervise staff, and act as Duty Manager to uphold service quality and safety standards.

The role requires hands-on leadership of multiple functions, financial planning and a passion for customer service, with opportunities for career development within our premium health and wellness network.

Qualifications

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Lead and operate a DL Club to provide excellent member experience, 7 days a week.
• Act as Duty Manager.
• Ensure health & safety and compliance regulations are adhered to, maximizing member experience.

Job description

David Lloyd Leisure Ltd. in Kingston is seeking an Operations Manager to lead a busy DL Club and deliver outstanding member experiences seven days a week. You will oversee day-to-day operations, supervise staff, and act as Duty Manager to uphold service quality and safety standards.

The role requires hands-on leadership of multiple functions, financial planning and a passion for customer service, with opportunities for career development within our premium health and wellness network.