Operations Manager - Elevate Member Experience

David Lloyd Clubs; London Borough of Merton; On-site; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Career Advancement

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs in London is seeking an Operations Manager to lead a premium club, drive service standards, and deliver an exceptional member experience seven days a week.

You will regularly act as Duty Manager and, with your team, oversee operations, health and safety, and compliance to maximise member satisfaction and club performance.

Join us to foster an inclusive, thriving culture where colleagues feel supported to grow and members enjoy a world-class wellness experience.

Qualifications

• Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
• Experience leading a variety of functions with variable challenges and goals, or across variable depts.
• Experience of financial planning and management.
• Passionate about customer service.

Responsibilities

• Operations Managers are people-focused and have accountability in leading and operating a successful club and giving our members an excellent experience every day, 7 days a week.
• Regularly act as Duty Manager, and alongside your team, ensure health & safety and compliance regulations are adhered to, maximising member experience.

Skills

People management

Operations leadership

Customer service

Financial planning

Team leadership

Job description

David Lloyd Clubs in London is seeking an Operations Manager to lead a premium club, drive service standards, and deliver an exceptional member experience seven days a week.

You will regularly act as Duty Manager and, with your team, oversee operations, health and safety, and compliance to maximise member satisfaction and club performance.

Join us to foster an inclusive, thriving culture where colleagues feel supported to grow and members enjoy a world-class wellness experience.