Wellness Club Experience & Operations Lead

David Lloyd Clubs; Looe; On-site; GBP 30,000 - 48,000; Full time

Benefits offered by this job

Free Club Membership

Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training discounts

Career advancement opportunities

Wagestream App

Benefits Suite

Job summary

David Lloyd Clubs is seeking an experienced Activities Manager to lead and optimize the delivery of Fitness, Group Exercise, Racquets, Swim and Families activities at our premier club. You will regularly act as Duty Manager, ensuring smooth operation and exceptional member service.

You will recruit, train and empower a team, drive financial planning and performance, and foster a culture of inclusion and collaboration where colleagues thrive and members feel valued.

Qualifications

• Experience managing a large operational service delivery facility.
• Experience leading diverse functions with variable challenges and goals.
• Excellent communication and collaboration skills.
• Experience with financial planning and management.
• Passion for delivering superior customer service.

Responsibilities

• Lead and manage all activities across Fitness, Group Exercise, Racquets, Swim and Families.
• Regularly act as Duty Manager ensuring efficient club operations.
• Recruit, train and empower your team to deliver an exceptional member experience.
• Drive service quality and member satisfaction across departments.

Skills

Operational management

Team leadership

Communication

Financial planning

Customer service

Job description

David Lloyd Clubs is seeking an experienced Activities Manager to lead and optimize the delivery of Fitness, Group Exercise, Racquets, Swim and Families activities at our premier club. You will regularly act as Duty Manager, ensuring smooth operation and exceptional member service.

You will recruit, train and empower a team, drive financial planning and performance, and foster a culture of inclusion and collaboration where colleagues thrive and members feel valued.