Club Operations Lead — Elevate Member Experience

David Lloyd Leisure Ltd.; Leicester; Hybrid; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Free Club Membership

50% Discount on food and drinks

Discounts on Swimming, Tennis Lessons,

Personal Training

Wagestream App

Benefits Suite

Job summary

David Lloyd Leisure Ltd. in Leicester is seeking an experienced Operations Manager (Service) to lead a flagship club and deliver outstanding member experiences seven days a week. You will oversee service delivery, health and safety, and ensure compliance while driving performance across departments.

You will regularly act as Duty Manager, motivating a diverse team, managing budgets, and championing customer service excellence to foster an inclusive, high-performing club culture.

Qualifications

• Experience managing a large operational service delivery facility such as a leisure/fitness venue.
• Ability to lead multiple functions with varying goals across departments.
• Experience in financial planning and budget management.
• Strong passion for delivering exceptional customer service.

Responsibilities

• Lead and operate the club to deliver outstanding member experience seven days a week.
• Regularly act as Duty Manager, ensuring health & safety and regulatory compliance.
• Drive performance across departments and manage diverse teams to meet targets.
• Oversee budgeting, staffing, and service delivery improvements to enhance member satisfaction.

Skills

Operations management

Team leadership

Customer service

Financial planning

Job description

David Lloyd Leisure Ltd. in Leicester is seeking an experienced Operations Manager (Service) to lead a flagship club and deliver outstanding member experiences seven days a week. You will oversee service delivery, health and safety, and ensure compliance while driving performance across departments.

You will regularly act as Duty Manager, motivating a diverse team, managing budgets, and championing customer service excellence to foster an inclusive, high-performing club culture.