Operations Manager - Member Experience & Ops Leader
David Lloyd Leisure Ltd
Get a reply from this employer — a resume and cover letter tailored to exactly what they’re hiring for.
Benefits offered by this job
Job summary
David Lloyd Leisure Ltd in Kingston is seeking an Operations Manager to lead a premium DL Club, ensure exceptional member experiences and maintain high health and safety standards on a daily basis. You will act as Duty Manager and guide staff to deliver service excellence seven days a week.
The role requires experience managing large facilities, cross-functional leadership, and strong financial planning skills, with a passion for people and customer service.
Qualifications
- Has experience managing a large operational service delivery facility (e.g. restaurant, attraction, retail unit, sporting or leisure facility).
- Experience leading a variety of functions with variable challenges and goals, or across variable depts.
- Experience of financial planning and management.
- Passionate about customer service.
Responsibilities
- Lead and operate a premium DL Club to deliver an excellent member experience every day, 7 days a week.
- Act as Duty Manager and oversee health & safety and regulatory compliance with your team.
- Drive operational delivery, guest satisfaction and performance through effective team leadership.
Skills
Job description
David Lloyd Leisure Ltd in Kingston is seeking an Operations Manager to lead a premium DL Club, ensure exceptional member experiences and maintain high health and safety standards on a daily basis. You will act as Duty Manager and guide staff to deliver service excellence seven days a week.
The role requires experience managing large facilities, cross-functional leadership, and strong financial planning skills, with a passion for people and customer service.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
