Operations Lead

COMET; Aberdeen City; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading technology firm in Aberdeen is seeking an Operations Lead to ensure the highest standards of customer care and support the implementation of their investigation and RCA workstreams. This role involves leadership of staff and contractor resources, aiming for continuous improvement of COMET's products and services. The ideal candidate should possess strong operational capabilities and be committed to excellence in delivery. Opportunities for national and international travel are expected in this dynamic position.

Responsibilities

• Provide day-to-day leadership and support to the staff and contractor resources.
• Ensure the continuous improvement of COMET products and services.

Job description

Job Description

Location Aberdeen, Scotland

Travel National and international travel expected

Reporting to Director – COMET Customer Experience

Who we are

COMET helps companies improve business performance and prevent repeat failure. We combine smart, data-driven software with real-world expertise to identify causes of operational risk and help organisations learn, improve and stay safe.

We are a responsible company; we look after our people like they are our family.We care about employee wellbeing, and we are strong advocates of equality, diversity, and inclusion.

Role Purpose :

The Operations Lead supports the company’s Investigation & RCA workstreams and ensures the implementation, ongoing support, and continuous improvement of the COMET family of products & services.

They are responsible for delivering the highest standards of customer care through the deployment of experienced, knowledgeable staff and partner resources, and ensuring the day-to-day operation and delivery of COMET is of the highest standards.

Key Duties and Responsibilities :

• Provide day-to-day leadership and support to the staff & contractor resources i...