Operations Executive

CPM United Kingdom Ltd; High Wycombe; Hybrid; GBP 24,000 - 29,000; Full time

Job summary

A leading operational excellence firm in High Wycombe seeks an Operations Executive to enhance processes and ensure operational effectiveness. The role involves supporting field teams, coordinating third-party suppliers, and maintaining clear communication across the business. This position offers a competitive salary of up to £28,500, hybrid work model, and extensive benefits, including private healthcare and generous annual leave. Join a company committed to training and development in an inclusive environment.

Benefits

Hybrid working (3 days in office)

26 days annual leave + bank holidays

Private Medical Insurance

Employer pension contribution

Life assurance (2x salary)

Income protection

Retail discounts

Qualifications

• Highly organised individual with strong communication skills.
• Experience in coordinating events and activities.
• Ability to improve processes and systems.

Responsibilities

• Maintain communication between teams and suppliers.
• Support field team activities and training sessions.
• Coordinate with third-party suppliers for equipment management.
• Conduct field visits to ensure process effectiveness.

Skills

Organisational skills

Communication

Problem resolution

Collaboration

Tools

Salesforce

Job description

Are you a highly organised individual who enjoys improving processes and keeping operations running smoothly? If so, this is an excellent opportunity to join a collaborative and forward-thinking team as an Operations Executive.

This role offers genuine career progression, exposure to multiple areas of the business, and a comprehensive benefits package, including private healthcare and generous holiday entitlement.

Ideal Location :

Thame, United Kingdom, OX9

(Move to Stokenchurch, HP14 midyear)

The Role

As an Operations Executive, you will play a key role in supporting our client's field teams and ensuring operational excellence across the business. You will act as a central point of coordination, working closely with internal teams, suppliers, and third‑party partners.

Key Responsibilities

• Maintain clear and effective communication between internal teams, external partners, and suppliers
• Support field team activities, including organising training sessions and events
• Attend and support the organisation of client off‑site conferences and meetings (must be happy to stay away for the annual conference)
• Produce and distribute account toolkits and field documentation to agreed standards and deadlines
• Coordinate with third‑party suppliers to manage equipment purchasing, distribution, and asset tracking
• Support service delivery through troubleshooting and problem resolution
• Set up and maintain Salesforce and reporting systems on tablets and mobile devices
• Work cross‑functionally to resolve day‑to‑day operational issues
• Review, document, and improve existing processes and systems, providing recommendations to drive cost and service improvements
• Conduct field visits to ensure operational processes are effective and fit for purpose, embedding learnings into daily operations

We recognise that people are the key to our success. that is why we place great emphasis on providing exceptional rewards and fostering excellent career development opportunities.

What's in It for You?

• Competitive salary of up to £28,500
• Hybrid working (3 days per week in the office)
• 26 days annual leave + bank holidays, increasing annually up to 31 days (pro rata)
• Life assurance (2x salary)
• Private Medical Insurance with Bupa
• Employer pension contribution
• Income protection
• Buy / sell holiday scheme
• Eyecare scheme (up to £80 per year)
• Retail discounts and promotions
• Reward and recognition programme
• Enhanced maternity and paternity leave

CPM have won the Investors in People Gold award and place great importance on the training and development of our people.

Why work for us

At CPM, we are proud to foster an inclusive work environment. We believe in a workplace that celebrates the unique perspectives and skills of all individuals believing this makes us stronger and more innovative.

We work in a collaborative environment where great ideas and achievements are shared and celebrated. We believe diversity brings new thinking, which is at the heart of everything we do. We are working to set a standard for creating a culture of equity and belonging.