Operations Domain Expert

Methods; City of Westminster; Hybrid; GBP 60,000 - 100,000; Full time

Job summary

A leading IT services consultancy in the UK is seeking a Senior Domain Expert to drive client engagement and strategic delivery. In this pivotal role, you will manage the intersection of service offerings and client needs while collaborating with teams to craft compelling narratives that exhibit the company's capabilities. This position requires deep knowledge of IT Service Management and strong leadership to mentor Specialists. You will enjoy a supportive environment that encourages professional development and aims to create meaningful impacts in public-sector transformations.

Benefits

Development access to Pluralsight

Wellness 24/7 employee assistance programme

25 days of annual leave

Discretionary Company Bonus

Private Medical Insurance

Qualifications

• Significant experience in IT Service Management and client solutions delivery.
• Proven ability to lead workshops and engage with various stakeholders.
• Strong understanding of service offerings and market trends.

Responsibilities

• Shape client communication and engagement strategies.
• Lead the delivery of high-quality proposals and presentations.
• Mentor and develop a community of Specialists within the domain.

Skills

Client engagement

Technical leadership

IT Service Management

Consultancy

Communication skills

Business development

Workshops facilitation

Education

Relevant field experience

Tools

Tools for IT management

Job description

As an IT Operations & Service Excellence Domain Expert, you will play a pivotal role at the intersection of client engagement, strategic delivery, and brand representation. You will shape how Methods communicates its value, supports business growth, and showcases its transformation expertise through pre‑sales activity, thought leadership, and high‑impact marketing content. You will collaborate closely with Delivery, Sales, and Marketing to translate our work into clear, compelling, and outcome‑focused narratives. This includes designing persuasive bid responses, presentations, and strategic content that resonate with clients and articulate the measurable impact Methods delivers. You will also drive the evolution of our service offerings, ensuring they remain aligned with changing client priorities, industry best practice, and emerging technologies across IT operations, service management, automation, and digital service excellence. As the senior technical authority for your domain, you will anticipate market trends, define the future skills required within the discipline, and guide Methods' strategic direction. You will build and mentor a community of Specialists, recruiting talent and nurturing capability with support from Competency Centre leadership. In addition, you will contribute to specialist client assignments, support pre‑sales and bid activities, and help shape new and existing service propositions. Methods is appointing seven Domain Experts, each matched to a core strategic offering.

• Client‑Side Transformation Partner
• User‑Centred Design & Delivery
• Cloud Transformation & Modernisation
• Data Intelligence & Applied AI
• IT Operations & Service Excellence
• Enterprise Platform Adoption & Value Realisation
• Cyber Resilience

Project Expertise

• Provide expert consultancy, technical leadership, and delivery assurance across client assignments.
• Lead discovery activities, assessments, stakeholder interviews, and service maturity reviews.
• Develop strategies, operating models, transformation roadmaps, and business cases.
• Design and facilitate client workshops, including vision‑setting, prioritisation, and technical decision‑making.
• Offer hands‑on delivery support as an interim lead or specialist where required.
• Support implementation of the skills matrix and deliver project‑specific training to uplift team capability.
• Participate in programme governance, risk assessment, and quality assurance for major initiatives.

Pre‑Sales

• Shape early client conversations, understand challenges, and define clear, compelling responses.
• Lead scoping activities and host client workshops to refine requirements and solution options.
• Develop high‑quality proposals, presentations, and capability statements for bids and frameworks.
• Support Sales and Bid Teams with subject‑matter expertise and strategic narrative development.
• Contribute to account planning, pipeline development, and identification of future market opportunities.
• Provide insight on competitive positioning, market trends, and emerging client needs.

Service Offerings

• Work with Competency Centre leadership to develop, refine, and evolve service propositions.
• Identify future customer or market challenges and ensure our offerings reflect best practice and emerging trends.
• Build and maintain partnerships with external organisations to strengthen service capability.
• Curate and maintain reusable assets such as case studies, templates, and playbooks, updated quarterly.

Training & Community

• Mentor and support Specialists, providing technical guidance and career development.
• Produce training materials and deliver capability‑building courses aligned to domain expertise.
• Continue developing your own skills in line with Competency Centre objectives.
• Lead an active professional community by organising events, sharing insights, and promoting collaboration.
• Participate in the recruitment of Specialists, including conducting technical interviews.

External Communication

• Represent Methods through thought leadership, attending events, speaking engagements, and external forums.
• Produce high‑quality blogs, insight articles, whitepapers, or multimedia content to showcase expertise.
• Support Marketing to develop compelling stories and campaigns that highlight client outcomes and Methods' value.
• Ensure domain‑specific messaging is clear, consistent, and aligned with corporate priorities.

To be effective in this role, you must have relevant delivery experience sufficient to interact with senior clients, delivery teams, and respond to tenders. This will include at least the following areas for your domain.

• IT Service Management (ITSM) Implementation & Optimisation
• Incident, Problem & Change Management
• Monitoring, Alerting & Event Management
• Automation & Orchestration of IT Operations
• DevOps Enablement & Continuous Delivery Practices
• Capacity, Performance & Availability Management
• IT Governance, Risk & Compliance
• Service Desk & User Support Operations
• Metrics, Reporting & Continuous Improvement Programmes
• Capability Uplift & Embedded Knowledge Transfer
• Operational Security Management

Methods is a £100M+ IT Services Consultancy who has partnered with a range of central government departments and agencies to transform the way the public sector operates in the UK. Established over 30 years ago and UK‑based, we apply our skills in transformation, delivery, and collaboration from across the Methods Group, to create end‑to‑end business and technical solutions that are people‑centred, safe, and designed for the future.

Our human touch sets us apart from other consultancies, system integrators and software houses - with people, technology, and data at the heart of who we are, we believe in creating value and sustainability through everything we do for our clients, staff, communities, and the planet. We support our clients in the success of their projects while working collaboratively to share skill sets and solve problems. At Methods we have fun while working hard; we are not afraid of making mistakes and learning from them. Predominantly focused on the public‑sector, Methods is now building a significant private sector client portfolio. Methods was acquired by the Alten Group in early 2022. Alten is a global engineering firm with approximately 57,000 employees specialising in engineering and IT services.

You will love the role if you want to make a real impact while growing your career in a supportive, forward‑thinking organisation. Methods combines the agility of a consultancy with the purpose of public‑sector transformation, giving you the opportunity to shape meaningful outcomes for citizens, government and national services. In this hybrid sales and delivery role, you will build trusted relationships with clients, spot opportunities to solve complex challenges and then lead the teams that bring those solutions to life. You will have the freedom to innovate, the backing of experienced colleagues, and a culture that values collaboration, curiosity and continuous development. At Methods, your work matters, your voice is heard, and your career can thrive. Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy.

Why join us?

• Autonomy to develop and grow your skills and experience
• Be part of exciting project work that is making a difference in society
• Strong, inspiring and thought‑provoking leadership
• A supportive and collaborative environment.

As well as this, we offer:

• Development access to Pluralsight, a management development programme and training
• Wellness 24/7 Confidential employee assistance programme
• Social - Breakfast Tuesdays, Thirsty Thursdays and Pizza on the last Thursday of each month as well as commitment to charitable causes
• Time off 25 days a year
• Pension Salary Exchange Scheme with 4% employer contribution and 5% employee contribution
• Discretionary Company Bonus based on company and individual performance
• Life Assurance of 4 times base salary
• Private Medical Insurance which is non‑contributory (spouse and dependants included)
• Worldwide Travel Insurance which is non‑contributory (spouse and dependants included)