Operations Director – Contract Logistics

JR United Kingdom; City Of London; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A prominent logistics provider is seeking an experienced Operations Director to lead contract logistics operations across multiple sites in the UK. The role involves overseeing client management, compliance, and financial performance while promoting operational excellence and continuous improvement. Ideal candidates should have extensive experience in a multinational environment and strong leadership skills. Competitive packages and opportunities for professional development are offered.

Benefits

Competitive salary

Professional development opportunities

Informal working environment

Qualifications

• Extensive experience managing contract logistics in a multinational environment.
• Proven ability managing multi-client warehouse operations.
• Strong commercial understanding and operational excellence.

Responsibilities

• Lead daily and strategic logistics operations across client accounts and sites.
• Serve as the primary operational contact for clients, building trust-based relationships.
• Manage operational budgets and profitability.

Skills

Logistics Management

Client Management

Financial Performance

Operational Excellence

Risk Mitigation

Communication Skills

Education

Bachelor’s or master’s degree in engineering, logistics, or business

Tools

Microsoft Office (Word, Excel, PowerPoint, Visio)

Job description

Social network you want to login/join with:

Operations Director – Contract Logistics, London (City of London)

Client:

DP World

Location:

London (City of London), United Kingdom

Job Category:

Other

EU work permit required:

Yes

Job Views:

2

Posted:

26.08.2025

Expiry Date:

10.10.2025

Job Description:

Operations Director – Contract Logistics – Multi-User – North Europe

About the Role

We are seeking an experienced Operations Director to lead our contract logistics operations across multiple shared-user warehousing sites. This role is key in delivering operational excellence, client satisfaction, and growth across our UK multi-client distribution network.

Reporting to the VP Contract Logistics – North Europe, you will oversee operations, client management, compliance, people development, and financial performance. You will also support new business launches and collaborate with commercial teams to expand our capabilities.

NOTE: This is a hybrid role requiring regular travel and can be based anywhere in the UK.

How You Will Contribute

Operational Leadership

• Lead daily and strategic logistics operations across client accounts and sites.
• Optimize resource allocation to meet SLAs and KPIs.
• Standardize best practices while customizing solutions for clients.
• Drive transitions, integrations, and continuous improvement initiatives.

Client & Stakeholder Management

• Serve as the primary operational contact for clients, building trust-based relationships.
• Ensure proactive communication, issue resolution, and service enhancements.
• Work with commercial teams on contracts, onboarding, and scaling services.

People & Performance Management

• Lead site managers, operations teams, and support staff.
• Promote a safety-conscious, accountable, and developmental culture.
• Develop talent pipelines through coaching and succession planning.
• Manage operational budgets and profitability.
• Collaborate with Finance on forecasting, variance analysis, and margins.
• Oversee billing, invoicing, and reporting accuracy.

Compliance & Risk

• Ensure compliance with regulations, safety standards, and client requirements.
• Lead audits, quality checks, and risk mitigation strategies.
• Maintain and enforce SOPs across operations.
• Implement efficiencies via lean methodologies and performance improvements.
• Support deployment of WMS, TMS, automation technologies.
• Benchmark and adopt industry best practices.

What You Will Bring

• Bachelor’s or master’s degree in engineering, logistics, or business.
• Extensive experience managing contract logistics in a multinational environment.
• Proven ability managing multi-client warehouse operations.
• Strong commercial understanding and operational excellence.
• Excellent communication and problem-solving skills.
• Detail-oriented with critical thinking and teamwork skills.
• Results-driven with a proactive approach.
• High proficiency in Microsoft Office (Word, Excel, PowerPoint, Visio).

Compensation

DP World offers exciting roles within a growing international organization, with competitive packages and opportunities for personal and professional development in an informal environment.

About DP World

DP World is committed to making global trade flow better, with a diverse team of over 103,000 employees across 75 countries. We are transforming our ports, marine services, logistics, and technology businesses to create seamless supply chain solutions, investing in innovation and disruptive technologies to improve global trade.

WE MAKE TRADE FLOW

To Change What's Possible For Everyone

Diversity & Inclusion

DP World is dedicated to Equal Employment Opportunity, employing a diverse workforce based on experience and skills, fostering an environment where employees can be their authentic selves. Join us as you are—we look forward to meeting you.