Operations Director

Bupa; City of Westminster; On-site; GBP 100,000 - 125,000; Full time

Job summary

A prestigious private healthcare provider in London is seeking an exceptional Operations Director to join its Executive Management Team. Responsibilities include leading multi-disciplinary teams, overseeing clinical services, and driving operational excellence. The ideal candidate will have significant experience in healthcare operations, strong leadership skills, and a relevant third-level qualification. This role offers an empowering environment where your leadership will greatly impact patient care and operational efficiency.

Qualifications

• Significant experience as a senior operational manager in a complex healthcare setting.
• Proven track record of leading major organisational change.
• Understanding of lean principles and continuous improvement techniques.

Responsibilities

• Lead and inspire multi-disciplinary teams across all operational areas.
• Oversee clinical and non-clinical services, ensuring efficient delivery.
• Develop and manage operational budgets and cost improvement initiatives.

Skills

Leadership

Operational management

Change management

Communication

Analytical skills

Relationship building

Financial management

IT literacy

Strategic thinking

Team management

Education

Relevant third-level qualification in health services or business management

Master's degree or equivalent

Job description

Are you a dynamic, strategic leader with a passion for operational excellence in healthcare? King Edward VII Hospital, a prestigious private healthcare provider in London, is seeking an exceptional Operations Director to join our Executive Management Team., As Operations Director, you will provide executive leadership and direction for the day-to-day running of our hospital, home to approximately 300 dedicated employees. This pivotal role is responsible for delivering operational excellence, driving transformational change, and ensuring the highest standards of patient care and service delivery. You will:

• Lead and inspire multi-disciplinary teams across all operational areas, fostering a culture of empowerment, accountability and continuous improvement.
• Oversee clinical and non-clinical services, ensuring safe, efficient, and cost-effective delivery.
• Drive major organisational change initiatives, enhancing operational efficiency, patient experience, and commercial performance.
• Ensure compliance with regulatory frameworks and champion quality improvement.
• Develop and manage operational budgets, resource allocation, and cost improvement initiatives.
• Build effective relationships with internal teams and external stakeholders, representing the hospital at the highest level.
• Significant experience as a senior operational manager in a complex healthcare setting, ideally within a hospital environment (essential)
• Demonstrated ability to build strong working relationships and communicate effectively with consultants and medical professionals (essential)
• Proven track record of leading major organisational change and business transformation.
• Strong commercial awareness and understanding of operational efficiencies and their impact on business performance.
• Experience in managing multi-disciplinary teams and delivering operational excellence.
• Relevant third-level qualification in health services, business management, or a related field (Master's degree or equivalent desirable).
• Strategic thinker with excellent planning, organisational, and analytical skills.
• Outstanding communication, interpersonal, and relationship-building abilities.
• IT literate, with experience in applying information solutions to deliver transformational change.
• Understanding of lean principles and continuous improvement techniques.
• Flexible, resilient, and driven by values aligned with the hospital's ethos.
• Patient/service user-centred approach to healthcare delivery.
• At King Edward VII Hospital, you'll be part of a forward-thinking executive team committed to delivering world-class healthcare. We offer a collaborative, empowering environment where your leadership will make a real difference to our patients, staff, and the future of our hospital.