Operations Coordinator - HCI Systems

Prodrive; Newport; On-site; GBP 25,000 - 35,000; Full time

Job summary

A leading engineering firm in Newport is seeking a dynamic Operations Coordinator. The ideal candidate thrives in a fast-paced environment, has strong organisational skills, and excels in clear communication. Responsibilities include coordinating planning activities across departments and acting as a key contact for customer queries. Competency with IT systems, including Microsoft Office, is essential. Join us to make a difference in the operations team.

Qualifications

• Experience in a manufacturing or technical setting is an advantage.
• Ability to manage multiple tasks and meet deadlines.
• Articulate communicator in writing and in person.

Responsibilities

• Coordinate planning activities across various departments.
• Act as a key point of contact for customer queries.
• Update internal systems with timelines and changes.
• Support efficient management of materials and stock movements.
• Contribute to continuous improvement activities.

Skills

Organisational skills

Communication

Attention to detail

Planning

IT systems competency

Tools

Microsoft Office

Job description

HCI Systems, established in 2012 and now part of the Prodrive group of companies, is one of the leading providers of high-quality electrical wiring solutions. Supporting customers in various sectors from Marine, Defence, AgriTech to a core business around Motorsport & Automotive, supplying multiple high level racing series and high specification automotive style projects.

Based in Newport, Shropshire, HCI Systems Limited has grown rapidly in recent years to become leaders in vehicle electrical systems and wiring harnesses. The company has an enviable reputation based on high quality wiring harness design and manufacture for low voltage and electric vehicles as well as providing complimentary technologies such as power management systems, switch panels and bespoke electronics systems working to customer specifications.

Our world-class team has over 30 years of experience designing and manufacturing wiring looms.

Due to the continued success of the business both in established and new marketplaces, HCI Systems are looking to recruit a dynamic Operations Coordinator to join our team. This role is ideal for someone who enjoys working in a fast-paced environment, has strong organisational skills and is confident communicating with both internal teams and customers.

Main Duties and Responsibilities

• You will coordinate planning activities across procurement, stores, materials, production, quality and despatch.
• Working closely with sales, you will help ensure realistic schedules are set and achieved, supporting the business to meet customer expectations.
• You will also act as a key point of contact for customer timeline queries, providing updates on progress and communicating any changes resulting from internal or customer driven adjustments.
• Accuracy, attention to detail and clear communication are essential, as you will be responsible for keeping all relevant teams informed and aligned.
• Plan and coordinate workflows across procurement, materials, production, quality and despatch.
• Update internal systems with accurate timelines and changes.
• Communicate with customers regarding lead times, progress updates and any adjustments.
• Work closely with the sales team to ensure customer requirements are understood and achievable.
• Monitor production schedules and highlight risks to deadlines.
• Support the efficient management of materials and stock movements.
• Assist in coordinating quality checks and ensuring standards are maintained.
• Contribute to continuous improvement activities within the operations function.

Who are we looking for?

Our ideal candidate will thrive in a fast-paced environment, with experience in a manufacturing or technical setting considered a strong advantage. Highly organised and methodical, you bring excellent planning skills and the ability to manage multiple tasks while meeting deadlines with confidence. You’re an articulate communicator, both in writing and in person, and are comfortable liaising with customers as well as collaborating closely with internal teams. With a proactive mindset and a keen eye for detail, you ensure accuracy and consistency across all aspects of your work. Competence with IT systems, including Microsoft Office and relevant planning tools is essential.

We are an equal opportunities employer

At the Prodrive Group we are committed to attracting and nurturing the best talent and creating an inclusive workplace. We value individual differences and diversity amongst all staff so that everyone has the widest opportunities to maximise their potential. We aim to ensure that no job applicant is placed at a disadvantage by practices or requirements which disproportionately impact protected groups and which are not justified by the demands of the job. If you feel you are right for this role, we welcome your application.

Come and make a difference.