Operations & Controls Leader — Legal & Secretariat

THG; Leeds; On-site; GBP 125,000 - 150,000; Full time

Job summary

A leading ecommerce group is seeking a Customer Operations Leader to oversee customer operations in Leeds. This role involves managing a team, ensuring effective service delivery, and collaborating closely with the Customer Service Manager to achieve performance targets. Ideal candidates will have strong leadership skills, excellent communication, and experience in supply chain management. This position offers a chance to thrive in a dynamic environment within the growing ecommerce industry.

Qualifications

• Strong leadership skills and ability to manage a team.
• Excellent communication skills, both verbal and written.
• Experience in supply chain and customer operations.

Responsibilities

• Lead and manage all aspects of customer operations.
• Collaborate with the Customer Service Manager for performance metrics.
• Ensure efficient and effective service delivery to customers.

Job description

A leading ecommerce group is seeking a Customer Operations Leader to oversee customer operations in Leeds. This role involves managing a team, ensuring effective service delivery, and collaborating closely with the Customer Service Manager to achieve performance targets. Ideal candidates will have strong leadership skills, excellent communication, and experience in supply chain management. This position offers a chance to thrive in a dynamic environment within the growing ecommerce industry.