Operations Controller

PrimeFlight UK LTD; Manchester; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading aviation services provider in Manchester is seeking an Operations Controller to ensure smooth flight operations and coordination among various teams. The ideal candidate will have extensive experience in airline operations and strong communication skills. Responsibilities include managing dispatchers and ramp teams, maintaining operational software, and ensuring on-time performance. Join us for a supportive work environment with competitive perks like a company pension, health programs, and employee discounts.

Benefits

Company pension

Cycle to work scheme

Employee discount

Free parking

Health & wellbeing programme

Referral programme

Qualifications

• Experience in airline or airport operations is essential.
• Strong understanding of flight dispatch and ramp operations.
• Excellent communication and organisational skills required.

Responsibilities

• Support the Operations Supervisor in daily duties.
• Manage resource allocation for optimal performance.
• Coordinate real-time updates with teams.

Skills

Airline or airport operations experience

Flight dispatch understanding

Organisational skills

Operational software proficiency

Microsoft Excel skills

Leadership skills

Education

Level 3 Award in Education and Training

Tools

Airline departure control systems

Load control systems

TROYA

Job description

PrimeFlight UK Operations Controller

PrimeFlight provides air carriers and airports with a wide range of aircraft, passenger and security services to ensure the safe and reliable operation of their aircraft and the comfort of their passengers. Our team is focused on quality, safety and providing a positive customer experience through all services offered. We strive to be a leading provider of aviation services and a strong business partner for our customers.

The PrimeFlight Group has 18,000 employees in over 235 airports across the globe, PrimeFlight and its network of subsidiaries, including Prime Appearance, Garsite and Skytanking, continue to build and expand, innovating to better serve our clients.

At PrimeFlight UK, we take pride in our essential role of keeping flights on schedule and ensuring that passengers, baggage and cargo reach their destinations safely and efficiently. We believe that it’s the small things that matter like details, improvements, and investments that collectively make a difference for our customers, employees, partners and the world we live in.

Role Responsibilities

• Support the Operations Supervisor in daily operational duties and decision-making.
• Act as Central Load Control (CLC) for certain carriers as directed, ensuring accurate load and balance data.
• Disseminate required figures to other airlines’ CLCs to assist dispatch teams as needed.
• Call flight finals, ensuring dispatchers and ramp teams are aware of an arrival.
• Support the Operations Supervisor to maintain and update the Airport Collaborative Decision-Making (A-CDM) system in real time.
• Manage the live allocation of dispatchers, ramp teams and GSE to ensure optimal resource utilisation and on-time performance.
• Forward planning: Review resourcing and rostering for the upcoming 7‑10 days to adjust shifts, days on / off and seek overtime to ensure adequate operational coverage.
• Communication & Coordination: Work closely with Supervisors and Duty Managers to provide real‑time updates to meet current and future need.
• Maintain oversight of GSE, including reporting items out of service and coordinating deliveries / transfers.
• Act as relief support for the Operations Supervisor when required.

What are we looking for?

• Previous experience in airline or airport operations.
• Strong understanding of flight dispatch, ramp operations and A‑CDM processes.
• Previous experience within aircraft dispatch, load control and / or weight and balance / load planning.
• Previous experience using airline departure control systems and / or load control systems.
• Excellent communication and organisational skills.
• Ability to work under pressure and make time‑critical decisions. Proficient in operational software and Microsoft Office tools (including strong skills in Microsoft Excel).
• Flexibility to work in a shift‑based environment, including nights and weekends.
• Sound knowledge of ramp activities with a strong understanding of airline SLAs.
• Strong leadership and team management skills, with the ability to remain calm and give decisive instructions in time‑sensitive situations.
• Excellent communication skills, with the confidence to give clear, assertive instructions.

Desirable Skills & Competencies

• Level 3 Award in Education and Training – or willingness to achieve it.
• Airside driving permit (ADP) and relevant communication systems training.
• Aircraft weight and balance certification.
• Previous experience using TROYA.
• Airport Passenger Boarding Bridge licence (current or previous).
• Experience in staff coaching, training delivery, audits or writing incident / delay reports.

Why Join Us?

• Company pension
• Cycle to work scheme
• Employee discount
• Free parking
• Health & wellbeing programme
• Referral programme

PrimeFlight UK is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.