Operations Controller

DHL Germany; Hounslow; On-site; GBP 24,000 - 29,000; Full time

Job summary

A leading logistics company in Hounslow is seeking an Operations Controller to assist with driver documentation and asset management. The ideal candidate will have strong administration skills and the ability to work as part of a team. The role offers a permanent contract with competitive salary and numerous benefits, supporting career development and diversity.

Benefits

Discount vouchers for restaurants and cinemas

Healthcare benefits

Pension plan

Enhanced family leave

Childcare discounts

Employee assistance programme

Qualifications

• Flexible approach to work and ability to work effectively as part of a team.
• Passionate approach with problem-solving skills.

Responsibilities

• Assist in the Pre-Brief/De-Brief and complete Driver documentation.
• Maintain company documentation and communicate with Drivers and Customers.
• Control company asset management and daily container counts.

Skills

Administration experience/skills

Industry knowledge

Teamwork

Job description

Overview

Position: Operations Controller

Contract Type: Permanent, 45 hours per week

Location: Hounslow, TW4-5DJ

Shift: Tue–Sat, 08:00–18:00

Salary: £28,571

Why choose DHL eCommerce UK? We are recognised as a Best Workplace 2025 and Top Employer for the 5th year running. Benefits include discount vouchers for restaurants, cinemas, retail outlets, healthcare and more, plus pension, enhanced family leave, childcare discounts, employee assistance programme and much more.

About the role

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain company documentation and communicate with Drivers and Customers via telephone and appropriate company IT Systems.

Key Responsibilities

• Driver pre-brief or evening de-brief as required
• Control company asset management, notably container portal updates, daily container counts, key and scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems
• Any reasonable request from a Manager/Supervisor
• All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site

The ideal candidate will have

• A flexible approach to work and the ability to work effectively as part of a team, providing support in resolving problems with a can-do, right-first-time and passionate approach
• Administration experience/skills
• Industry knowledge

Career development

We take every employee’s career seriously and believe in realising their full potential. We offer dedicated learning and development programmes and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application with an up-to-date CV.

Diversity and Inclusion

As a global company, we value the diversity of our employees and ensure they can bring their true selves to work every day. We are committed to attracting the best person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. Resourcing activities are fair, transparent and consistent across the UK.

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