Operations Controller

DHL; Glasgow; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading logistics company is seeking an Operations Clerk in Glasgow. You will assist in driver management, maintain company documentation, and support various administrative tasks. The ideal candidate should have administration experience and a flexible approach to work as part of a team. Benefits include competitive pay and development programs.

Benefits

Discount vouchers for restaurants and cinemas

Healthcare benefits

Pension plan

Enhanced family leave

Childcare discounts

Employee assistance program

Qualifications

• Ability to work effectively as part of a team.
• Experience in administration tasks.
• Knowledge of the industry is an advantage.

Responsibilities

• Assist in pre-brief and de-brief of drivers.
• Control company asset management.
• Check payments and issue reports.
• Maintain filing systems and documentation.
• Handle customer queries through IT systems.
• Support managers with reasonable requests.
• Comply with Health and Safety policies.
• Adhere to company guidelines on timekeeping and performance.

Skills

Flexible approach to work

Administration skills

Industry knowledge

Job description

Overview

Position: Operations Clerk

Contract Type: Permanent, 40 hours per week

Location: Glasgow, G32 8NB

Shift: Tues - Fri 08:00 - 17:00 / Sat 08:00 - 12:00

Salary: £25396.8

Why choose DHL eCommerce UK?

Want to work for one of the UK’s best workplaces? We are proud to announce that DHL eCommerce UK has been recognised as a Best Workplace 2025 and achieved Top Employer accreditation for the 5th year running. As well as competitive pay rates, you will be entitled to a range of benefits including discount vouchers for restaurants, cinemas, retail outlets, healthcare and much more as well as pension, enhanced family leave, childcare discounts, employee assistance programme and much more!

About the role:

You will assist in the Pre-Brief/De-Brief and complete Driver documentation. You will also complete and maintain the company documentation. As well as communicating with Drivers and Customers via telephone and appropriate company IT Systems.

Responsibilities

• Driver pre-brief or evening de-brief as required
• Control company asset management, notably container portal updates, daily container counts, key and scanner controls
• Check SP payments and issue associated daily/monthly reporting
• Complete all admin tasks and maintain a suitable filing system including SP/employee vetting, driver set up processes, ID badge ordering
• Deal with customer queries via Company IT systems
• Any reasonable request from a Manager/Supervisor
• All Health and Safety policies and procedures are complied with (as stated in the employee handbook/displayed at the location) in line with Site Risk Assessments
• Comply with Company guidelines in relation to timekeeping, attendance, work performance, appearance and display appropriate behaviour whilst on site.

The ideal candidate will have

• A flexible in approach to work and the ability to work effectively as part of a team, providing support in resolving problems and have a can do, right first time and passionate approach.
• Administration experience / skills
• Industry knowledge

What about career development?

We take every employee’s career seriously and believe in realising their full potential. We have dedicated learning and development programmes that are open to every employee and an open working culture where everyone’s voice is heard, so you can shape your future career path at DHL eCommerce UK.

What will you need to do next?

If you meet the requirements for this role and are looking for your next career move, submit your application to us along with an up to date CV

Our approach to Diversity and Inclusion:

As a global company, we see the diversity of our employees as a genuine strength. A strength that we will only really leverage if we ensure that our employees sincerely feel that they can bring their true selves to work every day.

We’re committed to attracting the best possible person for every vacancy irrespective of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief. We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK.

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