Operations Competency Assurance Lead — 24/7 Excellence

Anglian Water Group; Lincoln; On-site; GBP 42,000 - 50,000; Full time

Job summary

A leading water services company in Lincoln seeks an Ops Service Competency Assurance Lead to ensure operational excellence in a 24/7 environment. This role focuses on coaching, training, and compliance with environmental standards while analyzing performance data for continuous improvement. Candidates should have leadership qualifications, technical knowledge, and strong communication skills. Competitive salary and benefits are offered, along with a commitment to an inclusive workplace.

Benefits

Private healthcare and physiotherapy

24-hour Virtual GP service

26 days annual leave

Competitive pension scheme

Bonus scheme

Flexible benefits and working culture

Life Assurance (8x salary)

Enhanced family leave policies

Great discounts and perks

Qualifications

• Experience in regulated environments is preferred.
• Ability to work under pressure and maintain flexibility.
• Strong understanding of environmental compliance and regulatory requirements.

Responsibilities

• Deliver structured briefings and training sessions.
• Provide targeted coaching and mentoring.
• Conduct competency assessments and track progression.
• Collaborate with compliance and risk teams.
• Support managers with leadership development.
• Analyse performance data for trends and improvements.
• Drive a culture of continuous improvement in health and safety.

Skills

Technical knowledge of 24/7 control room operations

Expertise in competency development and training

Coaching and mentoring skills

Stakeholder engagement skills

Analytical skills

Strong communication skills

Education

Degree-level qualification (or equivalent experience)

ILM Level 5 in Leadership

Job description

A leading water services company in Lincoln seeks an Ops Service Competency Assurance Lead to ensure operational excellence in a 24/7 environment. This role focuses on coaching, training, and compliance with environmental standards while analyzing performance data for continuous improvement. Candidates should have leadership qualifications, technical knowledge, and strong communication skills. Competitive salary and benefits are offered, along with a commitment to an inclusive workplace.