Operations Associate - Withdrawals

Hargreaves Lansdown; Bath; On-site; GBP 25,000 - 30,000; Full time

Job summary

A financial services company based in Bath is looking for a dedicated member of the Client Accounts department to manage cash withdrawals. The successful candidate will process payments timely and accurately, investigate client inquiries, and maintain meticulous records. This role offers a chance to learn back office systems and develop a range of skills, ensuring compliance with anti-fraud and money laundering regulations while improving existing processes.

Qualifications

• Ability to process client requests in a timely manner.
• Strong investigative skills to manage queries and escalate issues effectively.
• Diligence and attention to detail in processing transactions.

Responsibilities

• Ensure payments are processed timely and accurately.
• Investigate and complete queries and provide updates.
• Record and update all queries accurately.

Job description

Job Description

Forming part of the Client Accounts department, the withdrawals team are responsible for all cash withdrawals made from clients' accounts. We are the team that process Online, Telephone and Written withdrawals requests from clients as well as Transfer Out Payments to other providers and payments to Executors or Solicitors for Estates. We also manage all LISA withdrawals and live reporting to HMRC. We do so, ensuring we comply with the relevant anti-fraud and money laundering regulations and carry out due diligence to protect our clients' money. For the right individual there is an opportunity to develop a range of skills and pursue further professional qualifications. You will acquire knowledge of, and learn to use, back office systems such as Broker Focus. Through keeping error rates low and carrying out processes diligently, you will ensure that HL delivers the best outcome for our clients. You will also help devise improvements to existing processes and implement change.

What you'll be doing

Ensure payments for client requests are processed timely, accurately within daily deadlines

Investigate and complete queries in a timely manner, provide updates and escalations of queries internally and externally, keeping stakeholders informed of any issues or difficulties

Responsible for the correct recording and updating of queries including the identification and...