Operations Apprentice

Citi; Belfast; On-site; GBP 40,000 - 60,000; Full time

Job summary

A leading global financial services company is hiring an Operations Apprentice in Belfast. This role offers a unique opportunity to blend workplace experience with university studies in Leading on Customer Operations. Apprentices will assist with operations and compliance tasks, while developing key skills in communication and data analysis. The position includes a Level 6 qualification and numerous employee benefits, making it an excellent starting point for a career in operations.

Benefits

Award winning pension

On-site health services

Private medical insurance

Paid parental leave

Generous holiday allowance

Employee discounts

Access to learning resources

Qualifications

• GCSE and A-Level qualifications are essential for this apprenticeship.
• Ability to demonstrate strong organisational and analytical skills.
• Good communication skills, both written and verbal.

Responsibilities

• Assist with customer data management and regulatory activities.
• Coordinate document validation processes for client accounts.
• Manage client queries using a project management approach.

Skills

Clear and concise communication skills

Organisational skills

Ability to analyse data

Prioritising workload

Diligence

Education

3 GCSEs Grade A-C

2 A-level grades A-E

Job description

Operations Apprentice | BSc Leading on Customer Operations

Programme Overview

You’re the brains behind our work.

You’re ready to bring your knowledge from the classroom to the boardroom and Citi wants to help you get there. Whether it’s honing your skills or building your network, we know that success can’t come without growth. Our apprenticeship programmes equip you with the knowledge and training you need to play a valuable role on your team and establish a long‑term career here. At Citi, we value internal mobility and career growth is not a question of if, but when.

Our Belfast Markets team are now hiring degree apprentices. Through a degree apprenticeship in Leading on Customer Operations you will gain valuable on‑the‑job work experience 4 days per week and attend lectures / study at Ulster University 1 day per week. So if you’re interested in a career in law but want to be able to work while you study for your degree, then our Leading on Customer Operations Degree Apprenticeship programme may be perfect for you!

Markets Operations Belfast Overview

Market Operations groups are core to the success of the Markets business. We support a wide range of internal stakeholders alongside having significant interaction with external clients, playing a key role in the overall client experience.

A role within Markets Operations means that you will have a truly global reach, in a supportive environment which will provide you with new experiences and development opportunities right here in Belfast’s iconic Titanic Quarter.

You can play an important part in transforming and simplifying our operating model, creating an exciting environment which encourages diversity of thought and inclusion within an organisation that authentically values and invests in its people.

Programme Description

• Assist with Customer data Management, Anti‑Money Laundering (AML) monitoring, governance, oversight and regulatory reporting activities in coordination with the Compliance and Control team.
• Coordination and execution of the opening & maintaining process – document validation and execution for clients’ account openings across multiple jurisdictions.
• Own your client & stakeholder queries end to end using project management approach.
• Maintain and validate legal entity and customer data on new and existing clients within internal systems.
• Understand new & existing customer requirements and ensure compliance with global and local regulatory requirements.
• Perform regulatory controls, data & account reconciliations, and record retention activities in accordance with established policies.
• Prepare and submit periodic internal and external regulatory reports.
• Appropriately assess risk when business decisions are made, demonstrating consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency.

The qualification you will work towards successfully completing is a Level 6 certification Leading on Customer Operations. The Apprentice will be based onsite in Citi’s Belfast office and attend University of Ulster one day per week.

Qualifications

• You have 3 GCSEs Grade A‑C.
• You have 2 A‑level grades A‑E.
• You may also meet the course entry requirements with combinations of different qualifications to the same standard (provided subject requirements are met).

This role will provide you with an in‑depth understanding of unique areas within Market Operations and will give exposure to global teams at Citi.

What We’ll Need From You

• Consistently demonstrates clear and concise written and verbal communication skills.
• Organisational skills.
• Ability to analyse data.
• Capable of prioritising workload.
• Demonstrates high level of diligence, motivation and organisational skills.

What We Offer

Highlights to our core benefits include:

• Award winning pension.
• On‑site health services.
• Private medical insurance packages to suit your personal circumstances.
• Paid parental leave.
• Generous holiday allowance starting at 27 Days plus bank; increasing with tenure.
• Special discounts for employees, family, and friends.
• Access to an array of learning and development resources.

We review applications on a rolling basis and therefore encourage you to apply as soon as possible. The role will be based in a Citi Office in Belfast, Northern Ireland.

All offers made to potential degree apprentices are conditional on applicants having achieved the minimum qualification requirements, and the Department for the Economy funding the off‑the‑job learning with the University/Training provider.

Citi is an equal opportunity and affirmative action employer. Qualified applicants will receive consideration without regard to their race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity, review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.