Operations and Service Coordinator

Cameo Consultancy; Oxford; On-site; GBP 28,000 - 38,000; Full time

Job summary

A family owned business in Oxford is looking for a full-time Operations & Service Coordinator to manage critical business functions. This role involves maintaining the Joblogic system, handling invoicing, tracking employee training, and ensuring excellent customer service. The ideal candidate should possess strong organisational skills and some familiarity with job management systems, along with a willingness to adapt to various responsibilities. A supportive team awaits you in this dynamic service environment.

Benefits

Salary between 28,000 and 38,000 DOE

Office based environment

Training on software packages

Collaborative team atmosphere

Qualifications

• Proactive individual with strong organisational skills.
• Experience with customer service and communication.
• Ability to multitask and handle varied responsibilities.

Responsibilities

• Maintain Joblogic system for quotes and jobs.
• Update the WIP sheet and generate service reports.
• Handle invoicing and monitor vehicle information.
• Respond to customer requests via phone and email.
• Track training requirements and support management tasks.

Skills

Sage 50 accounts

AutoCAD

Strong organisational skills

Job management systems experience

Excellent communication abilities

Proficiency with spreadsheets

Adaptability

Microsoft Office proficiency

Job description

Are you an organised, proactive individual looking to play a key role in a dynamic service environment? We are seeking an Operations & Service Coordinator to join a small supportive team and support a wide range of business-critical activities in Banbury. The role is full time and permanent based onsite with a salary of between 28,000 and 38,000 DOE. You'll be working for a highly successful family owned business who work within the air conditioning and electrical sector.

Key Responsibilities for the Operations & Service Coordinator:

• Maintain and manage our Joblogic system, including:
  • Logging quotes and jobs
  • Converting quotes to jobs and allocating them
  • Updating job statuses and references as work progresses
  • Monitoring upcoming service due dates
• Maintain and update the WIP (Work in Progress) sheet, including job lists, holidays, and more
• Generate, compile, and send service reports from Joblogic customer management software
• Handle invoicing, particularly for smaller call-outs and services
• Monitor and update vehicle information on Fleet Smart
• Oversee inbox and phone communications (including junk folder), responding to direct customer requests where possible
• Track employee training requirements and update the training matrix
• Support as needed with:
  • On-site quoting (primarily domestic installations)
  • Tablet maintenance
  • Office-based quoting and base quote sheet preparation
  • Lighting and A/C designs
  • RAMS (Risk Assessment and Method Statements)
  • Material ordering
  • Month-end CIS submissions to subcontractors
  • Delivery and unit sorting
  • Prepping materials for jobs
  • Any other tasks as requested by management

Key Skills Preferred for the Operations & Service Coordinator:

• Sage 50 accounts
• AutoCAD
• Strong organisational and multitasking skills
• Experience with job management systems (Joblogic preferred)
• Excellent communication and customer service abilities
• Proficiency with spreadsheets and reporting
• Willingness to adapt and take on varied responsibilities
• Proficient in Microsoft Office

Why Join Them?

You'll be part of a supportive team, working in a role that's essential to their operational success. If you thrive in a fast‑paced environment and enjoy variety in your workday, we'd love to hear from you!

What's in it for you?

• Salary of between 28,000 and 38,000 DOE
• Office based
• 8.00 am to 5.00 pm Mon - Fri with 30 min lunch break
• Training and support with the above software packages where required
• Working as part of a small, collaborative team

Employ Direct is a subsidiary of Cameo Consultancy. All suitable applications will be forwarded to our client, and they will be in touch with you directly.