Operations and People Manager

Fusion People; Swindon; Remote; GBP 60,000 - 80,000; Part time

Job summary

A charity organization in Wiltshire is seeking an Operations and People Manager for a part-time freelance position. The role involves overseeing daily operations, managing volunteers, and supporting HR functions. Ideal candidates will have experience in operational management, strong organisational skills, and a passion for supporting families affected by addiction. Flexible start date in Autumn 2025 and mainly remote working available.

Qualifications

• Proven experience in operational management, ideally within the charity sector.
• Strong time management and organisational skills.
• Excellent communication and interpersonal skills.

Responsibilities

• Oversee and coordinate the charity’s day-to-day operations.
• Develop and implement a new volunteer programme.
• Manage projects and reporting requirements.
• Support HR functions such as recruitment and onboarding.

Skills

Operational management

Time management

Communication skills

Organisational skills

Proficiency in Microsoft Office

Job description

Overview

Operations and People Manager (Freelance, Part-time)

Location: Wiltshire (mainly remote working)

Contract: Freelance, part-time (One day/ 7.5 hours per week)

Salary: Competitive, dependent on experience

Start Date: Autumn 2025 (flexible)

About Families Out Loud

Families Out Loud is a growing Wiltshire-based charity that supports families affected by a loved one’s drug or alcohol use. We provide non-judgmental, stigma-free spaces for people to speak out, connect, and heal. As we expand our reach and deepen our impact, we are investing in our infrastructure to ensure our operations reflect the care and integrity at the heart of our mission.

About the Role

We are seeking an experienced Operations and People Manager to join our team in this pivotal new role. Working closely with the Board of Trustees and service delivery team, you will oversee key operational functions and help shape the systems and culture that support our mission.

This is a hands-on, strategic role for someone who thrives in a purpose-led environment and wants to make a direct impact in the field of family addiction. You will be committed to our Purpose, Vision, and Values, and bring both structure and heart to the way we work.

Key Responsibilities

• Oversee and coordinate the charity’s day-to-day operations, including fundraising, marketing, and administrative activities
• Develop and implement a new volunteer programme, including recruitment, support, and supervision
• Manage projects and reporting requirements as they arise, ensuring timely delivery and alignment with strategic goals
• Support HR functions such as recruitment, onboarding, and coordination of freelance staff and volunteers
• Monitor IT systems and processes in collaboration with our outsourced IT provider
• Ensure policies and procedures are up to date, compliant, and embedded in practice, with appropriate training and supervision for staff

What We’re Looking For

• Proven experience in operational management-ideally, though not necessarily, within the charity sector
• Strong time management and organisational skills, with the ability to prioritise and delegate effectively
• A flexible, adaptable approach and the ability to manage multiple tasks and projects
• Excellent communication and interpersonal skills, with a collaborative mindset
• Proficiency in Microsoft Word, Excel, PowerPoint, and Outlook
• Strong written and verbal communication skills
• An interest in, or lived experience of, family addiction

If you are interested in hearing more please contact John Baker

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