Operations and Outreach Support Manager

WORKPLACE JUSTICE; United Kingdom; Remote; GBP 33,000; Full time

Job summary

A social justice initiative organization seeks an Operations Support Manager to provide marketing and financial operations support. This role operates largely remotely with flexible hours, requiring experience in outreach, database management, and basic financial processes. The position offers competitive benefits including 5 weeks paid leave and opportunities for professional engagement with activists and educators.

Benefits

5 weeks paid holiday

Flexible working hours

Qualifications

• At least three years experience in a similar role.
• Understanding of the trade union movement.
• Proven track record and experience of outreach via social media.
• Close attention to detail with data management.
• Basic financial management experience.

Responsibilities

• Raising the profile of NOC and attracting participants through social media.
• Maintaining a participant database and managing registrations.
• Operating a simple finance system to handle payments.
• Attending the conference and troubleshooting as necessary.

Skills

Social media outreach

Independent working

Attention to detail

Persuasive communication

Tools

Squarespace

Action Network

Canva

Adobe

Job description

Overview of the role

This role is largely remote, with weekly online supervision and monthly meet-ups with the Coordinator, and twice yearly Board meetups. It offers the opportunity to support an important social justice initiative which has received hugely positive feedback from participants. You will have a high degree of autonomy, and a varied and interesting workload, as well as the opportunity to interact with and meet inspiring activists and educators. Because of the annual cycle of the conference you will ideally be able to flex your working hours across the year, with the opportunity for a four week break after the conference. You are unlikely to be able to take more than one week’s holiday during July and August.

Role details 3/4 days/week circa £33,000 f/t/e/

Summary job description

To provide operational support for Workplace Justice and the New Organising Conference, focusing on marketing and communications including social media but with responsibility in addition for finance, the participant database and governance.

The role offers 5 weeks paid holiday. PAYE or self-employed status for discussion.

Key tasks

• Raising the profile of NOC and attracting participants and session leaders through social media, email communications and networking
• Responsibility for ensuring the website evolves in line with the needs of the Conference
• Maintaining and operating a database of participants, past and present
• Managing the registration of participants to the conference including taking payment and where necessary issuing invoices, and recruiting volunteers to assist at the conference
• Supporting the Board led process to select sessions and plan the programme
• Attending the conference and trouble shooting as necessary
• Operating a simple finance system
• Support as needed for initiatives arising from the NOC
• Any other support tasks that may be required

Person specification

Essential:

• At least three years experience in a similar role
• Contacts in and understanding of the trade union movement, UK or international
• Proven track record of using outreach on social media to achieve results
• Experience of working independently
• Close attention to detail in data handling
• Persuasive and constructive manner in dealing with other people
• Familiarity with website editors e.g Squarespace
• Experience of basic financial management

Desirable:

• Experience of using the Action Network system
• Experience of event management
• Ability to accommodate peaks and troughs in workflow
• Experience of using graphic design software e.g. Canva, Adobe
• Experience of website design
• Experience of managing projects or operations with multiple stakeholders

Application process

If you think this role would suit you, please send via the button below a CV and a full covering letter (not more than 2 pages) showing in detail how you meet the person specification, and including contact details for two referees, who will not be contacted until a provisional offer is made. If you want to understand more about the role, you may email the Coordinator or [e-mail] (the current Operations Support Manager) for a brief chat. The closing date for applications is midnight on October 4th.

Online interviews will be on October 10th with final in person interviews held in London on October 14th. If selected for an interview, we will email the interview questions ahead of the interview (online interview only.) As well as interviews there will be tests of competencies. All non AI generated applications with an email address will be acknowledged.

We especially welcome applications from people who are or have been marginalised in society on the basis of their class background, income, ethnicity, disability, gender identity, sexuality, or other characteristics.

Key dates

• The closing date for applications is midnight on October 4th
• Online interviews will be on October 10th with notification on October 8th
• In person interviews will be held in London on October 14th with notification on October 11th

If selected you will be expected to attend a 24 hour Board/staff retreat on December 5/6.