Operations Administrator

Tokio Marine HCC; Leicester; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

A leading specialty insurance company is seeking an Operations Administrator to support clients and underwriters in the Surety Division. This role involves data management, documentation filing, and handling inquiries. Ideal candidates will have strong English skills, a high level of accuracy, and good organizational abilities. Key benefits include hybrid working options, a non-contributory pension, and 25 days of holiday. Opportunity for career growth within a highly motivated team.

Benefits

Hybrid working options

Non‑contributory pension

Funded private healthcare

25 days holiday (plus bank holidays)

Wellbeing allowance

Free parking

Qualifications

• Good command of English and numeracy.
• Good keyboard skills with a high level of accuracy essential.
• High level of written and verbal communication skills.

Responsibilities

• Input and retrieval of data on a bespoke database.
• Filing documentation into ImageRight.
• Retrieval of financial information from Companies House.

Skills

Good command of English and numeracy

Good keyboard skills with high level of accuracy

High level of written and verbal communication skills

Confident and courteous telephone manner

Good organizational skills

Self‑motivated and able to use own initiative

Job description

Job title : Operations Administrator (Known internally as Bond Administration Assistant)

Contract : 18 month fixed term contract

Location : Rearsby Leicester (onsite parking available)

Hours : 35 hours per week (Flexibility in start and finish times : 8 : 30-9 30 and 16 : 30-17 : 30)

Why Tokio Marine HCC

Standing still is not an option in the current world of Insurance. TMHCC are one of the worlds leading Specialty Insurers. With deep expertise in our chosen lines of business our unparalleled track record and a solid balance sheet TMHCC evaluates and manages risk like no one else in the industry. Looking beyond profit empowering our people and delivering on our commitments are at the core of our customer values and so is a desire to grow and provide creative and innovative solutions to our clients.

Job Purpose

This is an excellent opportunity to work within the Surety Division of a leading and highly profitable financial company. The Surety Team are very successful busy enthusiastic highly motivated and pride themselves on the high level of service they provide. Main duties are to provide support to Clients Brokers and TMHCC & TME Underwriters (who work from many different locations across the UK and EU) in the underwriting processing and ongoing administration of Surety Bonds such as Construction Bonds Custom Bonds and Pension Guarantees. Full training on Surety Bonds processes will be provided.

Key Responsibilities

• Input and retrieval of data on a bespoke database (underwriting system)
• Filing documentation into ImageRight (paperless filing system)
• Retrieval of financial information from Companies House and Other information providers
• Inputting terms on underwriting system and preparing quote letters
• Preparation and checking of legal documentation
• Assisting with departmental incoming / outgoing post
• Monitoring of the general department e-mail box and distribution of incoming e-mails as appropriate
• Dealing with customers and insurance brokers enquiries and queries by telephone
• Producing Invoices and Premium Advice Notes
• General Office Administration
• Other reasonable duties as instructed by the Surety Administration Manager

Skills and Experience Specification

• Good command of English and numeracy
• Good keyboard skills high level of accuracy essential
• High level of written and verbal communication skills
• Confident and courteous telephone manner
• Good organizational skills
• Self‑motivated and able to use own initiative

Key Benefits

• Hybrid working options
• Non‑contributory pension
• Funded private healthcare
• 25 days holiday (plus bank holidays)
• Wellbeing allowance
• Free parking

The Tokio Marine HCC Group of companies is an equal opportunity employer.