Operational Team Manager – Underwriting

Aviva; Scotland; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading insurance company in Scotland is seeking an Operational Team Manager to lead a high-performing team within GI Distribution & SME. This role entails managing operational performance, resource allocation, and team engagement, with a strong focus on operational excellence and customer service. The ideal candidate will possess strong insurance and leadership experience. Join this dynamic team and enjoy a competitive salary, bonus opportunities, and generous benefits, including a pension scheme and private medical coverage.

Benefits

Competitive salary

Bonus opportunity – 10% of annual salary

Generous pension scheme

29 days holiday plus bank holidays

Aviva-funded Private Medical Benefit

Discount on Aviva products

Free Aviva shares through Matching Share Plan

Supportive policies including parental leave

Flexible benefits

Paid volunteering days

Wellbeing support

Qualifications

• Strong insurance and/or leadership experience required.
• Ability to lead and manage a team effectively.
• Passion for operational excellence and customer service.

Responsibilities

• Lead a team of around 20 people within GI Distribution & SME.
• Accountable for operational performance and resource management.
• Focus on training and digital adoption to optimise efficiency.

Skills

Excellent communication

Risk analysis proficiency

Knowledge of FCA regulations

Strong commercial acumen

Commercial underwriting experience

Job description

Operational Team Manager – Underwriting

Salary: Competitive

This is a great job for someone who has strong insurance and/or leadership experience and is excited to lead a high-performing team. If you’re passionate about operational excellence, driving engagement, and enabling underwriters to deliver great service and trading outcomes, this role could be for you.

A bit about the job:

You’ll lead a team of around 20 people within GI Distribution & SME – Commercial. Working alongside another Underwriting Team Manager and Senior Underwriters, you’ll be accountable for operational performance, resource management, governance, and engagement. Your focus will be on ensuring work allocation, training, and digital adoption to optimise efficiency and effectiveness, while supporting visibility and responsiveness in the market.

Skills and experience we’re looking for:

• Excellent communication, listening, time management, and negotiation skills
• Ability to analyse risks and present effectively to brokers and/or customers
• Good knowledge of FCA and relevant regulation and legislation
• Strong commercial acumen to create and deliver business cases
• Previous commercial underwriting experience is an advantage

What you’ll get for this role:

Our purpose – with you today, for a better tomorrow – is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Competitive salary (depending on location, skills, experience, and qualifications)
• Bonus opportunity –10% of annual salary
• Generous pension scheme – Aviva will contribute up to 14%, depending on what you put in
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Aviva-funded Private Medical Benefit
• Up to 40% discount on Aviva products, and other retailer discounts
• Up to £1,200 of free Aviva shares per year through our Matching Share Plan
• Brilliantly supportive policies including parental and carer’s leave
• Flexible benefits to suit you, including sustainability options such as cycle to work
• 3 paid volunteering days to help others
• We take your wellbeing seriously with lots of support and tools.

Aviva is for everyone:

We’re inclusive and welcome everyone – we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don’t, we would still encourage you to apply. We also consider all forms of flexible working, including part time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working – spending at least 50% of our time in our offices every week – combining the benefits of flexibility, with time together with colleagues.

We’d love it if you could submit your application online. If you require an alternative method of applying, or if you have any queries in relation to the vacancy, please email [e-mail]