Operational Support Administrator

Eville and Jones; Leeds; On-site; GBP 60,000 - 80,000; Full time

Job summary

A prominent provider of veterinary services in the UK is seeking an Operational Support Administrator in Leeds. In this full-time role, you will provide essential administrative support across pet travel and end-of-life services while managing customer communications and bookings with high precision. The ideal candidate will possess outstanding organizational skills, attention to detail, and the ability to empathize in sensitive situations. The position requires proactive multitasking and strong communication skills to maintain high service standards.

Qualifications

• Ability to handle sensitive situations with empathy and professionalism.
• Organised multitasker managing a high volume of concurrent tasks.
• Strong written and verbal communication skills.

Responsibilities

• Manage bookings for Animal Health and Export Health Certificates.
• Coordinate euthanasia appointments with vets considering customer needs.
• Respond to enquiries about service availability professionally.

Skills

Excellent organisational and time-management skills

Strong attention to detail

Confident communicator

Customer-focused

Proactive under pressure

Tools

Alteryx

Job description

Operational Support Administrator

Eville and Jones is a major provider of Official Controls to the Food Standards Agency. We also provide an ever‑growing array of services to both the public and private sector including Export Certification portal inspection training and consultancy.

Due to continued growth we are seeking to recruit an Operational Support Administrator to join us on a full‑time basis. This role will be an office based role and will be within our Head Office in Leeds Thorpe Park LS15.

This role provides essential administrative and coordination support for E&Js Pet Travel and End‑of‑Life Services. The coordinator is responsible for managing bookings for E&J Pet Cares Animal Health Certificates (AHCs), Export Health Certificates (EHCs) and home euthanasia services. The role ensures all documentation and bookings are handled with accuracy and efficiency. The coordinator plays a key part in maintaining high service standards through effective communication, careful scheduling and proactive customer support. E&J also have several new business streams in labs licensing vocational qualifications, feed and training that will form part of the admin role as required.

Key Responsibilities

AHC & EHC Coordination

• Manage and coordinate AHC and EHC bookings across all relevant locations
• liaise with customers to collect required information and documentation for certificate processing.
• Schedule appointments and allocate bookings to each E&J area depending on location.
• Maintain accurate booking schedules managing multiple concurrent appointments with precision.

Pet Home Euthanasia Coordination

• Coordinate and schedule euthanasia appointments with vets considering geography, timing and customer needs.
• Adapt bookings promptly when circumstances change.

Customer Communication

• Respond promptly and professionally to enquiries about services availability and requirements.
• Provide clear, accurate guidance on booking procedures and documentation.
• Manage a high volume of communications with accuracy, professionalism and attention to detail.
• Build strong relationships with customers by offering reassurance and tailored solutions.

Location & Team Support

• Coordinate with Regional Coordinators (RCs), Operations Managers (OMs) and veterinary teams to ensure smooth delivery of services.
• Monitor resource availability and flag capacity issues to management.

Skills & Competencies

• Excellent organisational and time‑management skills.
• Strong attention to detail, particularly with official veterinary and travel documentation.
• Ability to handle sensitive and emotional situations with empathy and professionalism.
• Confident communicator with both internal teams and customers.
• Proactive with the ability to work independently under pressure.
• Strong multitasking ability capable of managing a high volume of concurrent tasks.
• Customer‑focused with a solution‑driven mindset.

Role is not eligible for visa sponsorship. Candidates must have full right to work in the UK.

Key Skills

• Computer Science
• Operational Risk Management
• Risk Management
• Six Sigma
• Continuous Improvement
• Lean
• Process Improvement
• Pricing
• Customer Support
• Alteryx
• Kaizen
• Project Management Lifecycle

Employment Type: Full‑Time

Experience: years

Vacancy: 1