Operational Services Manager

CSP Ltd.; Epsom; On-site; GBP 36,000 - 42,000; Full time

Job summary

A leading operational services provider is seeking an Operational Services Manager to oversee operations at Epsom Downs Racecourse. Responsibilities include operational planning, budget management, and excellent customer service. Candidates should have facilities management experience and strong communication skills. The role offers a competitive salary of £36,050 to £42,000 pa, along with various benefits, including holiday and pension schemes.

Benefits

Up to 25 days’ holiday

Pension scheme with excellent employer contribution

Private Medical Insurance

Life insurance at 4x salary

Employee Assistance services

Qualifications

• Experience in events or comparable industries.
• Proven experience in facilities management across several services.
• Clear communication across teams and stakeholders.

Responsibilities

• Manage operational planning, on-site delivery and post-event conclusion.
• Support budget management and financial reporting.
• Provide excellent customer service and ensure staff resources are in place.

Skills

Event management knowledge

Facilities management experience

Excellent communication

Strong IT skills

Valid SIA Licence

IOSH/NEBOSH qualified

Education

IOSH/NEBOSH qualification

Tools

Microsoft Office (Word, Outlook, Excel, PowerPoint)

Job description

Overview

Operational Services Manager - Epsom Downs Racecourse

£36,050 to £42,000 pa

CSP works in partnership with Jockey Club Racing at racecourses in SW London and Surrey providing services such as cleaning, security, stewarding, portering, cash & audit, traffic management and other services. We require an Operational Services Manager to manage all aspects of CSP’s service at Epsom Downs Racecourse, including the planning and delivery of these to the client.

The ideal candidate will take pride in delivering an excellent service and will work closely with the venue operations team to ensure all requirements are delivered on time and to budget.

This is a permanent role and is based at Epsom Downs Racecourse.

A Full Job Description Is Available On Request.

What you will be doing as an Operational Services Manager

• Operational planning, on-site delivery and post-event conclusion.
• Support budget management and financial reporting.
• Provide excellent customer service for visitors, clients, external agencies and internal customers, ensuring staff and other resources are in place for a high standard of service delivery.
• Ensure that the Venue Operations Manuals, where applicable, are up to date and accurately reflect the duties and responsibilities of CSP.
• Provide line management to all reports with a focus on proactive mentoring, coaching, development and team succession planning. Ensure that CSP’s and JCR’s objectives are effectively communicated.

What CSP can offer you as an Operational Services Manager

• A 37.5 hour working week - working 5 days out of 7, as required operationally.
• Up to 25 days’ holiday (pro-rata - after qualifying service) plus Bank/Public Holidays.
• Pension scheme with excellent employer contribution.
• Private Medical Insurance (after a qualifying period).
• Life insurance at 4x salary.
• Access to salary sacrifice schemes.
• A range of valuable medical and practical support services through an external Employee Assistance provider.

What we need from you as an Operational Services Manager

• You will have knowledge and experience of the events or comparable industries and strong commercial awareness.
• Proven experience in the facilities management industry across several services.
• Able to communicate clearly across field-based teams, departments and stakeholders
• Excellent IT skills - strong in Microsoft Office (Word, Outlook, Excel, PowerPoint).
• Valid SIA Licence.
• IOSH/NEBOSH qualified; Traffic qualifications such as CSAS/12D are desirable.

About CSP

CSP stands for The Combined Services Provider. It also stands for Caring, Safe, Professional, representing our Values. We specialise in providing services to venues and static sites including Car Parking, Internal and External Traffic Management, HVM (Hostile Vehicle Mitigation) solutions, Security, Stewarding, Cash & Audit and Consultancy services. Whilst our range of services has grown, Car Parking/Traffic Management, HVM, and Security/Stewarding represent our core areas of expertise.

CSP strives to be an equal opportunities employer.

Vacancy details

Salary: £36,050 to £42,000 pa

Location: Based at Epsom Downs Racecourse

• This role may close early depending on the number of applications.