Operational Resilience Communications Lead

Bloomberg L.P.; City Of London; On-site; GBP 80,000 - 100,000; Full time

Job summary

A global financial services company is looking for an Operational Resilience Communications Lead to develop and execute their communications strategy during incidents. The ideal candidate should have over 10 years in operational response with strong communication skills and leadership experience. Responsibilities include managing a global team, coordinating incident messaging, and engaging with stakeholders. This role is based in London and offers an opportunity to drive meaningful change within a critical aspect of the business.

Benefits

Equal opportunity employer

Diversity in the workplace

Qualifications

• 10+ years in technical or operational response teams.
• 5 years in leadership and people management.
• Outstanding communication and judgement under pressure.
• Experience in a matrixed, global organization.

Responsibilities

• Lead OpRes communication activities including incident response messaging.
• Maintain the OpRes Communications Playbook.
• Own coordination across all incident types during response.
• Support internal and external stakeholder communications.
• Drive post-incident improvement through evaluations.
• Document and measure incident communication activities.

Skills

Strategic crisis communications

Communication under pressure

Project management

Stakeholder engagement

Organizational skills

Crisis-tested leadership

Technical communication

Job description

Operational Resilience Communications Lead

Location

London

Business Area

Product

Ref #

10047683

Description & Requirements

Bloomberg is seeking an Operational Resilience Communications Lead to own and drive the firm’s resilience-related communications strategy. This role will lead a small global team to work cross functionally with Business Leads, Engineering, Information Security, Security Operations, Incident Management, Legal, Risk, Compliance, Corporate Communications, and Client-Facing teams and ensure that messaging, whether during service disruptions or in steady-state, is timely, accurate, and aligned across internal teams, clients, and regulators. The ideal candidate brings both strategic crisis communications expertise and the ability to execute swiftly in fast-moving situations.

We’ll trust you to:

• Lead all aspects of OpRes communication activities, including incident response messaging, proactive awareness campaigns, and post‑incident updates.
• Maintain and operationalize the OpRes Communications Playbook, including the creation and maintenance of templates, trackers, and pre‑approved messaging and communication playbooks for various incident types (e.g., engineering incidents, data breaches, malware, or physical security breaches).
• Own coordination across all incident types, in partnership with incident management teams, driving incident response calls, gathering facts, assessing impact, and determining the appropriate response strategy, including stakeholder engagement and communications.
• Support stakeholder communications:
• Internal: Share clear updates on incident status, potential risks, and recommended actions.
• External: Provide timely and transparent information on impact, mitigation steps, resolution progress, and post‑incident reports.
• Act as liaison across teams handling client, regulatory, and resilience‑related communications to maintain consistent messaging under tight deadlines.
• Drive Post‑Incident Improvement: Lead after‑action reviews to evaluate communication effectiveness and identify opportunities to refine playbooks and processes.
• Document & Measure: Maintain records of incident communication activities, including timelines, messages, approvals, and stakeholder feedback.
• Define and monitor KPIs to evaluate the effectiveness of response and preparedness programs.

You’ll need to have:

• 10+ years in technical or operational response teams, as well as 5 years in leadership and people management.
• Outstanding communication and judgement under pressure, with the ability to make sound decisions on limited information.
• Strong organizational and project management skills, with the ability to track multiple workstreams simultaneously.
• Experience working in a matrixed, global organization; strong collaboration skills, able to engage and influence all levels of management including C‑suite and the Board, cross‑functional teams, vendors, and regulators.
• Comfortable balancing strategic direction with hands‑on execution.
• Skilled communicator capable of distilling technical information into clear, audience‑appropriate messages.
• Crisis‑tested leadership, experience in managing high stakes communications with calm and sound judgment.

We’d love to see:

• Familiarity of DORA, UK CTP regulations or similar regulatory frameworks.
• Experience in regulatory or working on regulatory / compliance projects or programs.
• Strong collaborator who understands the complexity of engaging with multiple audiences and navigating their diverse interests and goals.
• Experience with risk and control management frameworks from a first and/or second line perspective.

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Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg is a disability inclusive employer. Please let us know if you require any reasonable adjustments to be made for the recruitment process. If you would prefer to discuss this confidentially, please email [e-mail]