Operational Repairs Planner

Brackenberry; Enfield; On-site; GBP 80,000 - 100,000; Part time

Job summary

A local authority support agency is looking for an Operational Repairs Planner in Enfield for a 3-month contract, likely to be extended. Responsibilities include scheduling appointments, managing trade staff work, and ensuring high productivity levels. Candidates should have experience in operational support or business administration, with A Level qualification or equivalent. Strong customer service skills and knowledge of repairs are essential. Immediate availability is required.

Qualifications

• Experience of working within operational support/business administration.
• Ability to manage work orders using IT systems.
• High level of knowledge relating to repairs tasks and scheduling.

Responsibilities

• Schedule all appointments with customers for responsive and programmed works.
• Manage trade staff work schedule to ensure high productivity levels.
• Proactively manage work orders ensuring accurate records are maintained.

Skills

Scheduling

Customer service

Business administration

Repairs diagnostic training

Planning

Education

A Level or Level 3 NVQ in business administration

Job description

We are working closely alongside a Local Authority in Enfield to assist with the appointment of an Operational Repairs Planner, on a 3-month contract, highly likely to be extended at client’s discretion. Please apply with your CV for immediate consideration.

Rate of Pay: £17.04 - £21.51 per hour

Responsibilities

• Responsible for scheduling all appointments with customers for responsive and programmed works with suitably qualified operatives using available technology and reporting tools to ensure business objectives are fully achieved within agreed timeframes.
• To ensure that repairs are planned based on the appropriate time required for the works to be completed, wherever possible on the first visit, excellent understanding of the building processes required.
• To continually manage the trade staff work schedule to maximise and ensure high productivity levels.
• To ensure that emergency orders are completed in the statutory required targets.
• Using own initiative, proactively manage work orders using IT systems ensuring that variations and complex orders are managed and coordinated and accurate records are in place to monitor through to completion.
• Experience of working within operational support/business administration or Educated to A Level standard, or Level 3 NVQ in business administration.
• Repairs Diagnostic Training.
• Experience of using work scheduling/planning systems ICT or manual.
• Customer service skill relating to defusing service failure conflicts.
• High level of knowledge relating to repairs tasks and the time to be allocated for individual elements, and the interdependency between various trades.
• Skilled in the use of various contract arrangements including schedule of rates time and materials and lump sums and standard minute values.
• Ability to plan, prioritise and organise workload to meet required deadlines.

Special Requirements

• The ability to attend evening and weekend meetings when required.
• Repairs Service is to work flexibly ensuring the needs of the wider community are met week and provide emergency response, detail to be determined as required by service teams need and in cognisance of individual circumstances.

Please note

• You should be available to work immediately or at short notice.
• You should have right to work in U.K.

Disclaimer: Brackenberry Ltd is acting as an Employment Business in relation to this vacancy. We are committed to equality in the workplace and are an equal opportunity employer. Unless otherwise stated all of our roles are temporary, though opening assignments can be and often are, extended by clients on a longer term basis and can sometimes become permanent.

Important: We will interpret your application as being permission to submit your CV to this role (with the right to represent you) unless you advise us to the contrary. In case the role requires an enhanced DBS, your DBS must be either through us or be accompanied by a subscription to the DBS updating service.

Required Skills

Pay Discretion Work Orders Emergency Business Planning LTD Records Materials Scheduling Administration Planning Business Customer Service Training